9/3/2015 USA Critical Knowledge Retaining Critical Skills & Knowledge at the end of a Project Life Cycle James G. LaRocque SQ&MA Director Logistics & Material.

04/21/23USA Critical Knowledge

Retaining Critical Skills & Knowledgeat the end of a Project Life Cycle

James G. LaRocqueSQ&MA Director

Logistics & MaterialUnited Space Alliance

2/19/08

Copyright © 2008 by United Space Alliance, LLC. These materials are sponsored by the National Aeronautics and Space Administration under Contract NAS9-20000 and Contract NNJ06VA01C. The U.S. Government retains a paid-up, nonexclusive, irrevocable worldwide license in such materials to reproduce, prepare, derivative works, distribute copies to the public, and perform publicly and display publicly, by or on behalf of the U.S. Government. All other rights are reserved by the copyright owner.

Page 204/21/23Knowledge Management Overview.ppt

End of a Project Life Cycle

• The Space Shuttle Project is currently scheduled to end in 2010, which presents challenges in the project life cycle


End of a Project Life Cycle - Strategy

• Benchmarked companies to determine what can be done to address out End of Project issues:

– Retention

– Knowledge Capture


Retention Strategy

• New Business

– Provide jobs for future

• Understand why people stay and leave

– Honest and open communication

– Survey employees about specific job enhancements to provide the challenges and recognition they value most in the workplace

• Incentives

– Offer incentives for critical skill employees to stay to the end of the project


New Business

• Goal: Provide Jobs for the Future

– Constellation Projects USA is partnered with

other contractors

– Other business opportunities


Understand Motivations

• Goal: Understand why people stay/leave

– Complete surveys to understand reasons people give for leaving

– Conduct interviews to better understand what is truly important to our personnel

– Have frequent and frank communications

– Find the right mix - some personnel prefer to be challenged while other employees value security most

– Stress specific job enhancements to address what management can do to provide the challenges and recognition employees value most in the workplace


Offer Incentives

• Goal: Offer Incentives

– Provide a mix of praise and pay

– Strive to provide the needed growth challenges internally

– Provide an incentive package for critical skill employees

– Offer a competitive severance plan to provide employees with security


Knowledge Capture Strategy

• Goal: Retain and leverage knowledge to maintain sufficient technical depth to safely execute the remaining shuttle missions

– Everyone “does” knowledge management, but they may not think about it in those terms

– Knowledge Capture Know who has what competency

Competency Management System

Ensure knowledge is being retainedKnowledge Management Databases


Knowledge CycleTraining/Certification,

Skills, Processes & Products

Formal Training – Planning Tracking & Authorization

Mentoring & Skills Development

Informal Training

Skills Needed & Identified

Employ, Experience, Research & Develop

Gather Data & Information

Research Extraction

Analysis & “Lessons Learned”

Peer Reviews

Panel Reviews

Bodies of Knowledge

Ground Systems

Flight Systems

Functional Areas

Core Competences

Key Capabilities

Knowledge Transfer, Storage & Retrieval

Capture Methods & Tools

Search Technologies & Tools

Source Identification (Guru)

Storage Practices & Topologies


Competency Management System

• Competency Management System (CMS)

– Allows management to identify and assess individual competencies to continue safe operations, increase opportunities and ensure long-term viability of the company


Knowledge Management Database

““In the Truck”In the Truck”

In storageIn storageIn Engineer’s FilesIn Engineer’s Files

In Ops Area BookcasesIn Ops Area Bookcases

In Engineers’ computers In Engineers’ computers (+ floppies in desk drawer)(+ floppies in desk drawer)

Tacit Tacit KnowledgeKnowledgeGone

““Lost, Lost, stolen, or stolen, or strayedstrayed””

?

AnalysesAnalyses

““Brain Books”Brain Books”

Data Reviews

Data Reviews

Problems & Solutions

Problems & Solutions

Engineering Rationale

Engineering Rationale

CalcsCalcs Studies

Studies



• Capture knowledge and make it available to create, share, and act upon to:

– Ensure Shuttle project flight safety and manifest supportability throughout the remaining life of the project

– Provide pertinent knowledge for future projects

– Reduce duplication of efforts due to capturing historical data from lessons learned / best practices

– Reduce research time and effort (one-stop-shopping)

– Access to previous experience, including best practices and lessons learned



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HTMLHTML

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TIFFTIFF

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Personalize it!

Search it!

Knowledge Management LibraryKnowledge Management Library

Taxonomy & Metadata Management

Trending Analysis

Conceptual Classification Find it!

Scanned Content

Automate indexing & categorization enable accurate search, retrieval, and re-use of content across enterprise

Automate indexing & categorization enable accurate search, retrieval, and re-use of content across enterprise

Information Extraction

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CCOOTTSS

CCOOTTSS

KM LibrarianValidate Render Version Profile Assist

Re-Use it!

Indexing & Categorization

Portal Staging

CompanyTaxonomy

Engineering - Orbiter - SRB SQ&MA - IFAs - Root Cause - C/RA

Automated indexing

Digital Media



• Includes: – Analyses– Calculations – White papers– Assumptions – Detailed rationale– Discussions – Presentations – Brain books– Lessons learned, – Design approaches– Questionnaires– Interviews


Where is USA going from here?

•Providing better search capabilities across informal and formal archives

•Formalizing capture of information from potential retirees when identified

•Improving the organization of the data

•Exploring how to leverage the data

•Shortening learning curves for replacement personnel by transferring knowledge from predecessors to new employees

•Providing library of real-world “Design for Operations” information for use in Constellation

9/3/2015 USA Critical Knowledge Retaining Critical Skills & Knowledge at the end of a Project Life Cycle James G. LaRocque SQ&MA Director Logistics & Material.

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