Transcript
From Analogue to Digital From operator to service provider
Johan Balijon, head of Global Services, Orange Business Services Russia & CIS
Business Transformation Factors changing Business
?
§ Customer demands and preferences change § New Technology § Competitive landscape changes
Leads to new and more complex customer requirements
Connectivity remains important as the basis, customer service requirements have a much wider scope § Retail: Need to provide a digital experience in the store – wifi, security, mobile
mobile devices, applications
§ Healthcare: monitor devices and patients remotely – security, M2M, storage, Iaas, Saas
§ Research & Development: need for scalable analysis platform with very fast provisioning - highly flexible Iaas, security, connectivity
§ Manufacturing: need for fully integrated communication & collaboration: UC Paas, connectivity, managed mobile devices, contact center Paas
On top off the individual services: end-to-end integration & management has become critical
How did we respond
§ Service Provider – Provide diverse services on top of a well established common
infrastructure centred around Xaas – Be able to integrate and offer an end-to-end solution and experience
§ Have a clear vision and strategy on Digital Transformation
§ Create an eco-system of services that complement each other and integrate:
– Functionality – Provisioning – Management
§ The total result must be more than the sum of the components
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