6 balijon

From Analogue to Digital From operator to service provider

Johan Balijon, head of Global Services, Orange Business Services Russia & CIS

the world is changing

social cloud information mobile

digital

Digital transformation in action

Business Transformation Factors changing Business

?

§  Customer demands and preferences change §  New Technology §  Competitive landscape changes

Leads to new and more complex customer requirements

Connectivity remains important as the basis, customer service requirements have a much wider scope §  Retail: Need to provide a digital experience in the store – wifi, security, mobile

mobile devices, applications

§  Healthcare: monitor devices and patients remotely – security, M2M, storage, Iaas, Saas

§  Research & Development: need for scalable analysis platform with very fast provisioning - highly flexible Iaas, security, connectivity

§  Manufacturing: need for fully integrated communication & collaboration: UC Paas, connectivity, managed mobile devices, contact center Paas

On top off the individual services: end-to-end integration & management has become critical

How did we respond

§  Service Provider –  Provide diverse services on top of a well established common

infrastructure centred around Xaas –  Be able to integrate and offer an end-to-end solution and experience

§  Have a clear vision and strategy on Digital Transformation

§  Create an eco-system of services that complement each other and integrate:

–  Functionality –  Provisioning –  Management

§  The total result must be more than the sum of the components

каждый сервис как инструмент достижения цели

Collecting the parts is one thing

thank you