5 Must Have Mobile Solutions For The Hospitality Industry

9% OTHER

7% DON’T KNOW/ NOT APPLICABLE

10% OFFER A MOBILE PROGRAM TO PUSH DEALS TO MOBILE DEVICE USERSNEARBY OUR PROPERTY

14% OFFER A BRANDED APP FOR TABLETS (E.G., iPAD)

20% OFFER A BRANDED APP FOR SMARTPHONE (E.G., iPHONE, ANDROID, ETC.)

22% MAKE SPECIAL OFFERS AVAILABLE TO MOBILE USERS

64% ALLOW GUESTS TO BOOK ROOMS VIA WEBSITE ON A MOBILE DEVICE

52% HAVE A MOBILE FRIENDLY WEBSITE (E.G., EASY TO NAVIGATE USING A MOBILE DEVICE

WAYS IN WHICH ACCOMMODATION BUSINESSES WORLDWIDE USE MOBILE TO ENGAGE WITH CONSUMERS, JAN 2013

MOBILITY IN GUEST STAY CYCLE

IN-STAYPRE-STAY

POST-STAY

Research & ReservationTrip PlannersMobile PaymentsPersonalized RecommendationsMobile Check-ins

Mobile Key Entry

Mobile Guest Servicing

Mobile Concierge

Location-based Services

Dining- Tableside Ordering & Payment

Mobile Payments & Check-out

Customer FeedbackMobile Loyalty Programs

ELEMENTS OF APP SATISFACTION

APP INFORMATION

APP FUNCTIONALITY

APP PERFORMANCE

What it measures? Priority Rankings

How well does the

information on the app

provide answers to

user queries?

How convenient it is for

users to access various

features of the app?

How fast do the pages

load without receiving

error messages?

Performance is a top priority

for 11% companies.

For 20% of companies, app

functionality is a top priority

for improvement.

72% of companies consider

information to be a top priority

in their apps.

5MOBILE SOLUTIONSFOR THE HOSPITALITY INDUSTRY

1 MOBILE GUEST SERVICING

Redefine the guest experience.

2MOBILE HOUSEKEEPING SOLUTIONSEnable your staff to quickly respond to guest needs.

3 MOBILE CONCIERGE SOLUTIONS

Address guest request. Right there.

4MOBILE RESTAURANT SOLUTIONS

Delight your guests.

5 MOBILE LOYALTY SOLUTIONS

Drive guest loyalty.

❖ Mobility in Hospitality

❖ 5 Must have Mobile Solutions ❖ Mobility Benefits

❖ How to implement Mobility

DELIGHT GUESTS, BOOST PRODUCTIVITY & IMPROVE PROFITABILITY

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