3Steps to managing - Vanquis Bank...Day 1 Day 1Day 7 Day 13 Day 19 Day 25 Day 2 / 3 Day 8 Day 14 Day 20 Day 26 Day 4 Day 9 Day 15 Day 21 Day 27 / 28 / 29 Day 10 / 11 / 12 Day 16 Day
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If you have used more than 90% of your Credit Limit, then make a one off payment to your account to make some room for these extra items.
Check your balance regularlyYou need to make sure your balance does not go over your Credit Limit. Don’t rely on your monthly statement to keep track of your balance. Check your balance regularly by calling 01623 23 23 23* or check it online using eVanquis, our online account service. And remember, even if you don’t spend on your card that month, interest charges and other items such as Repayment Option Plan charges may be added to your balance which will increase your balance and could cause you to go overlimit.
DON’T GO OVER YOUR CREDIT LIMITYour Credit Limit is the amount that we have agreed to lend you. You need to avoid spending more than your Credit Limit.
If you do go over your Credit Limit
• You will incur an overlimit fee of £12
• I t could be bad for your overall credit score
• It could stop you getting Credit Limit increases in the future
• It could harm your ability to get further credit
WAYS TO AVOID GOING OVER YOUR CREDIT LIMIT
Remember your Credit LimitYour Credit Limit will be be printed on the letter that comes with your credit card. Don’t forget what it is, and be aware that we may increase or reduce your limit. If we do this we will inform you in writing.
Don’t spend right up to your Credit LimitSpending right up to or close to your Credit Limit can cause you to go overlimit. This can be due to items such as interest and Repayment Option Plan charges which are added to your account balance when your statement is issued. To avoid going overlimit, don’t spend right up to your Credit Limit and check your balance a few days before your statement is issued.
1
* Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from consumers’ mobiles and landlines.
Your Vanquis Visa Card is issued by Vanquis Bank Limited. Vanquis Bank Limited registered office: No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No.221156).
WAYS TO AVOID MISSING YOUR PAYMENT
It is a good idea to make a note of your monthly payment due date, which is roughly the same time each month.
You can find out your payment due date by either calling 01623 23 23 23 or checking your paper or online statement. If this date is not convenient for you (if it is just before your pay day for example), you can change future payment dates by calling our customer service team on 0330 099 3000*. Please note that your payment date may not be on exactly the same date each month.
Make a note of your minimum payment due amountWhen you receive your monthly statement (or receive an SMS to say that your eVanquis statement is ready to view online), check your minimum payment due amount and make sure you have enough money to make this payment. If you pay by Direct Debit you need to make sure you have enough money in your current account.
Budget Budget Budget!It is a good idea to add up all your regular monthly bills (including your credit card bills) and calculate the difference between this and your monthly income. This will tell you how much spare money you have every month to spend.
Don’t bury your head in the sandIf you are having trouble making your minimum payments, then please call us immediately and we will seek to help you find a solution to paying off your debt.
KEEP ALL YOUR OTHER FINANCES IN ORDEROver time we may increase your Credit Limit subject to you managing your Visa Card well. It is important that we look at your wider finances when deciding whether to give you a Credit Limit increase. This includes other credit cards, loans, catalogues, mobile phones and mortgages you may have. We need to ensure you are keeping these accounts in good order, and haven’t taken on too much debt overall.
Useful NumbersCustomer Service 0330 099 3000*
QuickCall 01623 23 23 23*
Lost and Stolen0800 783 9003*
+44 161 444 4495if calling from outside the UK
eVanquis Website
www.evanquis.co.uk
PD10
255_
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2 DON’T MISS YOUR MONTHLY PAYMENTIt is important that we receive at least your minimum payment by your payment due date each month. If you miss a payment:
• You will incur a late payment fee of £12
• It could be bad for your overall credit score
• It could stop you getting Credit Limit increases in the future
• You may incur the Return Payment charge of £12 if you pay us by cheque or direct debit and the payment is not honoured by your bank.
• It could harm your ability to get further credit
3
3Steps to managing your new Vanquis Visa Card
30 day calendar insideStep by step guide to managing your account
PD10255_Vanquis_30day_Wall_Chart_V17.indd 1 27/10/2015 09:22:47
Day 1
Day 1Day 7
Day 13
Day 19
Day 25
Day 2 / 3
Day 8
Day 14
Day 20
Day 26
Day 4
Day 9
Day 15
Day 21
Day 27 / 28 / 29
Day 10 / 11 / 12
Day 16
Day 22
Day 5
Day 17
Day 23
Day 6
Day 18
Day 24
Day 30
Reminder!Check card
balance
mid month to make
sure not too close
to Credit Limit.
Statement created
Your statement will show your minimum payment due and payment due date.Items such as Repayment Option Plan, interest, fees and charges are added to your account today.
If you receive a paper statement, you should have received it by now.
TIP!
Payment due reminder
Signed up to eVanquis? We will send a payment reminder to your mobile and email account.
If you are not able to make your monthly payment please call us straight away on 0330 099 3000*.
Payment dueIf you think these items will take you overlimit, you need to make an extra payment to your Visa Card before your statement is issued.
My Monthly Vanquis Visa Card Calendar – The steps to help you stay in control.
Ways to check your balance
• Online with eVanquis• Call QuickCall on
01623 23 23 23
Your statement is issued on the same date every month (unless it falls on a Friday/Saturday then it is issued on the Sunday).
To change your monthly minimum payment due date from next month, to just after your pay day call us on 0330 099 3000*.
TIP!
My Statement Date
Statement issued on the
of every month.
Your statement is usually issued on the same
date of every month (unless it falls on a Friday
or Saturday then it is issued on the Sunday).
Going over your Credit Limit by just £1 could affect your credit score and you may incur a fee of £12.
Being just one day late with your monthly payment could affect your credit score and you may incur a fee of £12.
Statement created
Your statement will show your minimum payment due and payment due date.Items such as Repayment Option
Plan, interest, fees and charges are added
to your account today.
Day 1 of next month
At least your minimum payment must have reached your account by today.
TIP!
TIP!
My Payment DateMy monthly payment
is due around the of every month.
Your monthly payment date is 25 days after
your statement date. If this date falls on a
Saturday or Sunday, your payment will be taken
on a Monday.
Close to your Credit Limit?Then make a one-off payment to your Visa card using your debit card by calling us on 0330 099 3000* or via www.vanquis.co.uk and click on
Ways to make an extra payment with a debit card. • Call us on 0330 099 3000*
• Via www.vanquis.co.uk and click on
For other ways to make a one-off payment please check the back of your statement.
of everymonth
Register for eVanquis Online Account Servicing to have direct access to your account. Once you’ve registered, you’ll have 24/7 access to your credit card account online. You’ll be able to view your current balance and latest
transactions, access your last six months of statements, and pay your credit card bills with any UK debit card, helping you stay completely in control of your money. For more information go to www.evanquis.co.uk.
Reminder!If you ar
e nearly up to your
Credit Limit don’t u
se your
Credit card until y
ou have
reduced your bala
nce. You may
have to make an ex
tra payment
now to cover any e
xtra items*
that will be added
when your
next statement is iss
ued.
Around
of every month
Around
of every month
This calendar illustrates the stages of your monthly account cycle.
Day 1 is the day your statement is created.
PLEASE NOTE: Day 1 Does not mean the 1st Day of the month.
Reminder!If you m
ake your
card payments by
direct debit check
bank account to m
ake
sure there is enou
gh
money to cover monthly
payment.
Reminder!Allow enough time for your payment to reach us before your payment due date. Check your minimum payment and payment due date either on your statement or QuickCall O1623 23 23 23.
You can set up a Direct Debit to pay just the Minimum Payment or to pay the full balance off your card each month. You can also make top up payments at anytime during the month. Simply call 0330 099 3000*.
TIP!
*These additional items might include:
• Interest• Fees and charges• Repayment
Option Plan
With our dedicated mobile apps for Android and iOS at your fingertips, you can stay in control of your Vanquis Visa credit card wherever you are. Simply register for eVanquis, download the app, and you’ll be able to view your latest transactions, keep tabs on your balances, and make repayments to your account whenever it suits you.
PD10255_Vanquis_30day_Wall_Chart_V17.indd 2 27/10/2015 09:22:50
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