3 IT Services Contract FAQs for Defining Covered Hours (Slides)

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3 IT Services

Contract FAQs

for Defining

Covered Hours

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When You Offer an

IT Services

Contract to Small

Business Clients,

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They Are Sure to

Ask What Hours

You Are Available

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1. What Hours

Should an

IT Services

Contract Cover?

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You’ll Likely Need

to be Available for

a Time Period that

Covers

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Both the Early

Starters and the

Late Finishers

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If it’s Just You

Looking After an

IT Services

Contract,

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You’ll Need to

Make Your Peace

with Working from

8am to 6pm

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2. Should an

IT Services

Contract

Program Cover

Weekends?

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Offering IT Support

Over Weekends

may Separate Your

Business from the

Pack,

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Realistically You

Need Several People

on Your Staff to

Cover Shifts Seven

Days per Week

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If You Work Alone,

Think Very

Carefully About

Offering Weekend

Support

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3. What About

Out-of-Hours

Support for

IT Services

Contracts?

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If You Decide to

Offer Out-of-hours

Support

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You Either Need

Enough Staff to

Cover the Shift

Pattern

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Or to Hire

Freelance Workers

to Assist

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Ensure You Charge

Appropriately

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What Operating

Hours Do You

Offer with Your

IT Services

Contract Program?

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Share Your

Strategies in the

Comments Below

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