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SPHomeRun.com Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com 3 IT Services Contract FAQs for Defining Covered Hours
20

3 IT Services Contract FAQs for Defining Covered Hours (Slides)

May 19, 2015

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http://ITServiceContractSecrets.com SUMMARY SLIDES: What hours should your offer small business clients as part of an IT services contract? This article considers some strategies. Copyright (C) SP Home Run Inc.
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Page 1: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com

3 IT Services

Contract FAQs

for Defining

Covered Hours

Page 2: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

When You Offer an

IT Services

Contract to Small

Business Clients,

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Page 3: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

They Are Sure to

Ask What Hours

You Are Available

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Page 4: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

1. What Hours

Should an

IT Services

Contract Cover?

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Page 5: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

You’ll Likely Need

to be Available for

a Time Period that

Covers

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Page 6: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

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Both the Early

Starters and the

Late Finishers

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Page 7: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

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If it’s Just You

Looking After an

IT Services

Contract,

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Page 8: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

You’ll Need to

Make Your Peace

with Working from

8am to 6pm

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Page 9: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

2. Should an

IT Services

Contract

Program Cover

Weekends?

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Page 10: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

Offering IT Support

Over Weekends

may Separate Your

Business from the

Pack,

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Page 11: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

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Realistically You

Need Several People

on Your Staff to

Cover Shifts Seven

Days per Week

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Page 12: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

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If You Work Alone,

Think Very

Carefully About

Offering Weekend

Support

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Page 13: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

3. What About

Out-of-Hours

Support for

IT Services

Contracts?

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Page 14: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

If You Decide to

Offer Out-of-hours

Support

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Page 15: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

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You Either Need

Enough Staff to

Cover the Shift

Pattern

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Page 16: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

Or to Hire

Freelance Workers

to Assist

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Page 17: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

Ensure You Charge

Appropriately

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Page 18: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

What Operating

Hours Do You

Offer with Your

IT Services

Contract Program?

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Page 19: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com

Share Your

Strategies in the

Comments Below

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Page 20: 3 IT Services Contract FAQs for Defining Covered Hours (Slides)

SPHomeRun.com Recommended Reading:

IT Service Contract Secrets

for Getting More Repeat Clients and

Recurring Service Revenue

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