1 Welcome to BA205 Week 2 Consider sitting by people you might want on your work team for the class. Seek diversity in your group in the following areas:
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Welcome to BA205 Week 2 Consider sitting by people you might
want on your work team for the class. Seek diversity in your group in the
following areas: Gender Age Ethnic background Business focus
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Topics for Week 2
Teamwork Effective Workplace
Communication in Teams Effective Meeting
Communication Quiz
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Benefits of Teams
Better decisions Faster response Increased productivity Greater “buy-in” Less resistance to change Improved employee morale Reduced risks
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Form teams of 4-6 people for class project teams, striving for diversity in the following areas: Gender Age Ethnic background Business focus
Activity: Forming Your Team
Ensure that you have at least two common meeting times each week.
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Model of Team Effectiveness: Forming a Team
Mission/Vision & Goals
Roles
Procedures
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Shared Values & Preferences
Defines the business of the team; addresses why the team exists and what it does
Defines the functional roles necessary to achieve the team’s mission
Defines how the team will work together to accomplish tasks in alignment with the mission
What
Who
How
Relationships
Trust Respect
Foundational
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Activity: Team Preferences
In your teams, identify the following: Strengths you bring to this team What you need from the team to be
successful What impedes your teamwork What motivates you
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Goals/Purpose of the Goals/Purpose of the Team:Team:
Team Project DiscussionTeam Project Discussion
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Roles of All Team Members
Task Roles: Initiates ideas Shares equally in responsibilities
in all parts of project Asks for and provides help when
necessary Completes high quality work on
time
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Roles of All Team Members
Relationship Roles: Energizes the team Encourages participation Relieves tension Praises others Listens and clarifies Resolves conflict Gives feedback
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Choose appropriate workplace topics.
Assume positive intent. Avoid negative remarks. Learn to listen; listen to learn. Use tact. Give sincere and specific praise. Act professionally in social
situations.
Promoting Positive Promoting Positive Workplace RelationsWorkplace Relations
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About Conflict
Conflict is normal in the workplace.
Approximately 30% manager time is spent dealing with conflict; Fortune 500 company executives are involved in litigation related activity 20% of their time.
Affects of Conflict??
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Initiating Resolution to Conflict
1. Schedule a private meeting for open two-way discussion.
2. Prepare for the discussion.3. Identify the specific problem/issue.4. Discuss the behavior, not the
person. 5. Listen to each side.6. Assume positive intent.7. Understand the other person’s
point of view and paraphrase before responding.
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8. Show a concern for the relationship and look for common ground. (Win-win)
9. Begin problem solving.10. Reach an agreement
on what’s fair.11. Record the solution.12. Implement the solution
and follow up.
Initiating Resolution to Conflict
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Address problems in a manner which is
D irect O bjective P ositive T imely
Conflict Resolution: ADOPT
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Listen without interrupting. Determine the speaker’s intent. Acknowledge what you are hearing. Paraphrase what was said. Ask for more information if necessary. Agree if the comments are accurate. Disagree respectfully and
constructively, even if you feel the comments made are unfair.
Responding Professionally in Conflict Resolution
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Activity: Conflict Resolution 1Step 1
Individually, identify an example of a time you experienced conflict which was handled inappropriately in the workplace.
Identify Cause of conflict People/roles involved How it was handled.
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Activity: Conflict ResolutionStep 2
Share examples and identify one to use for practice of effective conflict resolution.
Time: 3 minutes
Work in teams of 3
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Activity: Conflict ResolutionStep 3
Identify the following: sender and receiver in the conflict resolution an observer
Discuss the example so the sender and receiver are clear on the problem.
Practice effective conflict resolution Debrief at the end, discussing insights.
The observer gives input on commendations and recommendations of the conflict resolution.
The sender and receiver discuss impressions. Time: 10 minutes
For the Selected Conflict
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Voting: team decision by vote Consensus: team decision with full
agreement Authority Rule with Discussion
(Consultative): one decision maker with input
Averaging/Compromise: team decision through negotiation and blending of ideas; not all team members have full agreement
Decision Making Methodologies
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Comparison of Methodologies
Methodology Type
Speed Commitment
Consensus Slowest Highest
Authority Rule with Discussion (Consultative)
Fast High
Voting Fast Low (Winners and Losers)
Averaging/ Compromise
Medium Medium
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Activity: Group Roles and Procedures
In your teams. . . Discuss general roles and
responsibilities for all team members
Discuss and decide on roles and group processes/procedures for: Decision making Conflict resolution
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Roles ResponsibilitiesMeeting Facilitator
Schedule meetingPublish agenda Guide team through topics in a timely way; keep members on task
Meeting Scribe
Take minutesPublish minutes
Meeting Participants
Attend all meetingsBe on timeActively engage in discussionsStay on the topic; focus on task
Roles For Effective Meetings
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Business and Professional Meetings
Duringthe
meeting
Beforethe
meeting
Ending the meeting and
following up
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Determine your purpose.Decide how and where to meet.Organize an agenda. Include date and
place, start and end times, topics in order of priority and names of people responsible, time for each topic, and meeting preparation expected of participants.
Invite participants.
Before
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Time Topic Outcome Presenter
2:00-2:05 Introductions Project Team members know the new Tech Team members
Troy
2:05-2:15 Requirements review
Clarity on the prioritized customer requirements
Sue
2:15-2:45 Design review A demonstration of the design at this point
Questions answered
Troy
2:45-2:55 Next steps Concerns listed and next steps defined to address concerns
Project Team
2:55-3:00 Planning for next meeting
Future action items identified
Next meeting agenda topics identified
Troy
Typical Meeting AgendaPlanning for Design ReviewDate: April 15 Time: 2-3pm (PDT)Location: EY1-213
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Activity: Preparing for Team Meeting
As a team. . . Identify when and where to meet in
your first meeting Develop an agenda for the meeting.
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Start the meeting on time. Summarize the meeting goal, provide
background, offer possible solutions, review the tentative agenda, and announce ground rules.
Move the meeting along by encouraging all to participate.
When the group reaches a consensus, summarize and ask for confirmation.
If conflict develops, encourage each person to speak and let groups decide on a direction to follow using effective conflict resolution skills.
During
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Conclude the meeting at the agreed time.
Summarize decisions.
Review deadlines and responsibilities for action items.
Ending and following
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Minutes from Planning for Design Review MeetingDate/Time: April 15 from 2 to 3pm
In Attendance:
Troy, Sue, Dave, Cheryl, Kathe, Nick
Assigned Tasks:
By December 20, Troy will send presentation to team members
Discussions:
• The customer requirements were reviewed
• Design demonstration was given
Decision:
• A follow-up demonstration needs to be given in two weeks
Next Steps/Meetings:
The next meeting will be held in two weeks and will cover a follow-up demonstration showing more details of the design.
Typical Meeting Minutes
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For small groups, try "once around the table."
Thank the group; establish a time and possible agenda items for the next meeting.
Distribute minutes. Check to see that all assigned tasks
are completed by agreed-upon deadlines.
Ending and following
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Using Technology to Communicate
Voice Conferencing Video Conferencing Web Conferencing IM Blogs Wireless (Wi-Fi)
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Organization of the Internet
Top-level Domains .com commercial .edueducational .govgovernment .net Internet service provider .org non-profit organization
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Type To find. . . Example
Quotations around the two words
all Web pages that have the typed words next to each other
“Web marketing”
A minus sign (-) or the word NOT in front of word to be excluded
all Web pages excluding the typed word after the -sign or after the word NOT
Inflation -currency
Inflation NOT “currency”
Advanced Searches
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Credibility of Online Sources
There is a wide range of credibility on Web articles.
Your challenge. . . . Identify questions to ask to
determine credibility
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Due Next Week Read
Chapters 2, 3, and 4 Submit
Class Assignment 2: Internet and Library Search
Project Assignment 1a* and 1b: Team Processes and Topics
*Note Assignment 1a due Monday, April 16 by 5pm.
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