1 Welcome to BA205 Week 2 Consider sitting by people you might want on your work team for the class. Seek diversity in your group in the following areas:

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Welcome to BA205 Week 2 Consider sitting by people you might

want on your work team for the class. Seek diversity in your group in the

following areas: Gender Age Ethnic background Business focus

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Topics for Week 2

Teamwork Effective Workplace

Communication in Teams Effective Meeting

Communication Quiz

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Communicating in Teams

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What are traits of successful teams?

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Benefits of Teams

Better decisions Faster response Increased productivity Greater “buy-in” Less resistance to change Improved employee morale Reduced risks

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Form teams of 4-6 people for class project teams, striving for diversity in the following areas: Gender Age Ethnic background Business focus

Activity: Forming Your Team

Ensure that you have at least two common meeting times each week.

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Building Effective Building Effective

TeamsTeams

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Model of Team Effectiveness: Forming a Team

Mission/Vision & Goals

Roles

Procedures

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Shared Values & Preferences

Defines the business of the team; addresses why the team exists and what it does

Defines the functional roles necessary to achieve the team’s mission

Defines how the team will work together to accomplish tasks in alignment with the mission

What

Who

How

Relationships

Trust Respect

Foundational

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Activity: Team Preferences

In your teams, identify the following: Strengths you bring to this team What you need from the team to be

successful What impedes your teamwork What motivates you

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About the Team

What motivates you

What impedes you

What you need from team

StrengthTeammate

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Goals/Purpose of the Goals/Purpose of the Team:Team:

Team Project DiscussionTeam Project Discussion

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Roles of All Team Members

Task Roles: Initiates ideas Shares equally in responsibilities

in all parts of project Asks for and provides help when

necessary Completes high quality work on

time

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Roles of All Team Members

Relationship Roles: Energizes the team Encourages participation Relieves tension Praises others Listens and clarifies Resolves conflict Gives feedback

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Effective Workplace Communication

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Choose appropriate workplace topics.

Assume positive intent. Avoid negative remarks. Learn to listen; listen to learn. Use tact. Give sincere and specific praise. Act professionally in social

situations.

Promoting Positive Promoting Positive Workplace RelationsWorkplace Relations

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About Conflict

Conflict is normal in the workplace.

Approximately 30% manager time is spent dealing with conflict; Fortune 500 company executives are involved in litigation related activity 20% of their time.

Affects of Conflict??

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Initiating Resolution to Conflict

1. Schedule a private meeting for open two-way discussion.

2. Prepare for the discussion.3. Identify the specific problem/issue.4. Discuss the behavior, not the

person. 5. Listen to each side.6. Assume positive intent.7. Understand the other person’s

point of view and paraphrase before responding.

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8. Show a concern for the relationship and look for common ground. (Win-win)

9. Begin problem solving.10. Reach an agreement

on what’s fair.11. Record the solution.12. Implement the solution

and follow up.

Initiating Resolution to Conflict

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Address problems in a manner which is

D irect O bjective P ositive T imely

Conflict Resolution: ADOPT

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Listen without interrupting. Determine the speaker’s intent. Acknowledge what you are hearing. Paraphrase what was said. Ask for more information if necessary. Agree if the comments are accurate. Disagree respectfully and

constructively, even if you feel the comments made are unfair.

Responding Professionally in Conflict Resolution

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Activity: Conflict Resolution 1Step 1

Individually, identify an example of a time you experienced conflict which was handled inappropriately in the workplace.

Identify Cause of conflict People/roles involved How it was handled.

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Activity: Conflict ResolutionStep 2

Share examples and identify one to use for practice of effective conflict resolution.

Time: 3 minutes

Work in teams of 3

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Activity: Conflict ResolutionStep 3

Identify the following: sender and receiver in the conflict resolution an observer

Discuss the example so the sender and receiver are clear on the problem.

Practice effective conflict resolution Debrief at the end, discussing insights.

The observer gives input on commendations and recommendations of the conflict resolution.

The sender and receiver discuss impressions. Time: 10 minutes

For the Selected Conflict

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Decision-Making

Process

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Voting: team decision by vote Consensus: team decision with full

agreement Authority Rule with Discussion

(Consultative): one decision maker with input

Averaging/Compromise: team decision through negotiation and blending of ideas; not all team members have full agreement

Decision Making Methodologies

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Comparison of Methodologies

Methodology Type

Speed Commitment

Consensus Slowest Highest

Authority Rule with Discussion (Consultative)

Fast High

Voting Fast Low (Winners and Losers)

Averaging/ Compromise

Medium Medium

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Activity: Group Roles and Procedures

In your teams. . . Discuss general roles and

responsibilities for all team members

Discuss and decide on roles and group processes/procedures for: Decision making Conflict resolution

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Effective Meeting Communication

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Roles ResponsibilitiesMeeting Facilitator

Schedule meetingPublish agenda Guide team through topics in a timely way; keep members on task

Meeting Scribe

Take minutesPublish minutes

Meeting Participants

Attend all meetingsBe on timeActively engage in discussionsStay on the topic; focus on task

Roles For Effective Meetings

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Business and Professional Meetings

Duringthe

meeting

Beforethe

meeting

Ending the meeting and

following up

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Determine your purpose.Decide how and where to meet.Organize an agenda. Include date and

place, start and end times, topics in order of priority and names of people responsible, time for each topic, and meeting preparation expected of participants.

Invite participants.

Before

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Time Topic Outcome Presenter

2:00-2:05 Introductions Project Team members know the new Tech Team members

Troy

2:05-2:15 Requirements review

Clarity on the prioritized customer requirements

Sue

2:15-2:45 Design review A demonstration of the design at this point

Questions answered

Troy

2:45-2:55 Next steps Concerns listed and next steps defined to address concerns

Project Team

2:55-3:00 Planning for next meeting

Future action items identified

Next meeting agenda topics identified

Troy

Typical Meeting AgendaPlanning for Design ReviewDate: April 15 Time: 2-3pm (PDT)Location: EY1-213

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Activity: Preparing for Team Meeting

As a team. . . Identify when and where to meet in

your first meeting Develop an agenda for the meeting.

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Start the meeting on time. Summarize the meeting goal, provide

background, offer possible solutions, review the tentative agenda, and announce ground rules.

Move the meeting along by encouraging all to participate.

When the group reaches a consensus, summarize and ask for confirmation.

If conflict develops, encourage each person to speak and let groups decide on a direction to follow using effective conflict resolution skills.

During

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Conclude the meeting at the agreed time.

Summarize decisions.

Review deadlines and responsibilities for action items.

Ending and following

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Minutes from Planning for Design Review MeetingDate/Time: April 15 from 2 to 3pm

In Attendance:

Troy, Sue, Dave, Cheryl, Kathe, Nick

Assigned Tasks:

By December 20, Troy will send presentation to team members

Discussions:

• The customer requirements were reviewed

• Design demonstration was given

Decision:

• A follow-up demonstration needs to be given in two weeks

Next Steps/Meetings:

The next meeting will be held in two weeks and will cover a follow-up demonstration showing more details of the design.

Typical Meeting Minutes

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For small groups, try "once around the table."

Thank the group; establish a time and possible agenda items for the next meeting.

Distribute minutes. Check to see that all assigned tasks

are completed by agreed-upon deadlines.

Ending and following

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Valuable Technology

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Using Technology to Communicate

Voice Conferencing Video Conferencing Web Conferencing IM Blogs Wireless (Wi-Fi)

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The Internet as a The Internet as a

Valuable ResourceValuable Resource

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Organization of the Internet

Top-level Domains .com commercial .edueducational .govgovernment .net Internet service provider .org non-profit organization

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Type To find. . . Example

Quotations around the two words

all Web pages that have the typed words next to each other

“Web marketing”

A minus sign (-) or the word NOT in front of word to be excluded

all Web pages excluding the typed word after the -sign or after the word NOT

Inflation -currency

Inflation NOT “currency”

Advanced Searches

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Advanced Searches

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Credibility of Online Sources

There is a wide range of credibility on Web articles.

Your challenge. . . . Identify questions to ask to

determine credibility

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Due Next Week Read

Chapters 2, 3, and 4 Submit

Class Assignment 2: Internet and Library Search

Project Assignment 1a* and 1b: Team Processes and Topics

*Note Assignment 1a due Monday, April 16 by 5pm.

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Quiz