1 Copyright © 2013 Tech Mahindra. All rights reserved.
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1Copyright © 2013 Tech Mahindra. All rights reserved.
2Copyright © 2013 Tech Mahindra. All rights reserved.
2014
Tech Mahindra SAP Practice
3Copyright © 2013 Tech Mahindra. All rights reserved.
Strategic Customers3700+ Associates
165 Active Engagements
550 + Projects delivered Globally
Presence in 35 Countries
18 Verticals
20+ Solution COEs
15+ Years of Experience
Thought Leadership Tech Mahindra is a major player in SAP services market
overview 2013 by Forrester Positioned as Niche player in Gartner CRM MQ 2013 High Performers in SAP Services in HfS Blueprint
survey 2013
Practice Overview
4Copyright © 2013 Tech Mahindra. All rights reserved.
Key Verticals
BANKING & FINANCE
LIFESCIENCES & PHARMA
Practice Highlights
Three of the top 5 healthcare companies Six of the top 10 global pharmaceuticals Seven of the top 10 auto companies Seven of the top 10 electronics and electrical equipment manufacturers Four of the top 5 networking and other communications equipment manufacturers
Industry Footprint
MANUFACTURING AEROSPACE AUTOMOTIVE
RETAIL, CPG
OIL & GAS
TELECOM
Copyright © 2013 Tech Mahindra. All rights reserved. 5
Snapshot of SAP Service Offerings
6Copyright © 2013 Tech Mahindra. All rights reserved.
Service Offerings Spectrum
SAP COE
Consulting
Implementation& Rollout
Template Solutions/
RDS
Upgrade Services
HANA Solutions
AMS & Hosting
Services
Development/ system integration
Platforms
On Premise
On Mobile
On Demand
Delivery Channels
IaaS PaaS SaaS Managed Services
Consulting Implementation Roll out
Discovery Blueprint Deploy
7
TechM SAP HANA Practice
Practice Highlights
With 204 SAP HANA Certified Associates, we hold the record for maximum number of certifications for a partner in APJ
Fully Loaded Solution Studio: Complete setup of HANA Suite with ECC, BW 7.3, BO BI 4.x, SLT server and BODS
Industry specific solutions for Airlines, Retail, Telecom, Utilities, Banking, Manufacturing etc. based on our iDecisions™ framework
8Copyright © 2013 Tech Mahindra. All rights reserved.
Our Service Offerings
Team size of 300+ SAP consultants
Value Discovery
Solution Assessment
Proof of Concept
End to End Implementation & Migration
Rapid Deployment Solutions
HANA Support
Hardware Partners
Our Customers
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Vertical Packaged Solutions - iDecisions™
Tech Mahindra iDecisions™ framework delivers a pre-built, industry-focused, highly-customizable packaged analytic application suite with KPIs, reporting templates and dashboards; leveraging a central industry-standard data model
10Copyright © 2013 Tech Mahindra. All rights reserved.
Consulting Mobility Strategy & Approach Business Process - Critical, Desired Mobility - Devices, Middleware Security - Internal, External
Development & System Integration Mobility solution for iPhone/iPad, Android,
Blackberry, Windows Mobile Enterprise Systems - ERP, CRM, BI) Telco infrastructure integration
Platforms MEAP & MDM With Enterprise Systems (eg: SAP, Oracle
Apps, CRMs) M2M Solutions
Managed Services Application Management - Policies,
updates Fault Management - L1,L2,L3 Infra Management
TechM SAP Mobility Practice
11Copyright © 2013 Tech Mahindra. All rights reserved.
Investments Dedicated subsidiary to drive Enterprise Mobility
Partnerships with global leaders
IP
Enterprise Mobility Platform framework
App Development Accelerators
Platforms – M-Commerce, M-Retailing, M-Couponing
Verticalized ready solutions
Device and App Test Lab
Ideation Factory & Exp Zone
TechM SAP Mobility Practice
Solutions Enterprise mobile solutions on SUP for different
industry verticals, mStoreLive for Retail,mLearn ,mEHNS, mContract for manufacturing, mDesktop for Telco
9 Certified SAP Mobile Applications on SAP Store
Mahindra Comviva's Messaging and financial solutions
Mobile advertising, location aware, streaming solutions from CanvasM
12Copyright © 2013 Tech Mahindra. All rights reserved.
TechM SAP Cloud Offering
Business Process & Technical component assessment
Workload analysis & validation
Consolidation & capacity planning / sizing
Cloud roadmap & Risk mitigation plan
Cloud deployment architecture & design
Workload migration and testing
Cloud skill enablement & change management
Dedicated Access Circuit (MPLS..)
Managed VPN access networks
Managed Enterprise Firewall
Managed Load Balancing Services
Managed OS, DB and SAP Basis
Managed Virtualization and Availability
On-Demand Scalability
Advanced Monitoring & Alerts
Advanced Security & Audit
Advanced Back-up & Recovery
SAP Cloud Enablement Services SAP Managed Cloud Services
13Copyright © 2013 Tech Mahindra. All rights reserved.
TechM SAP Cloud Offering
SaaSPaaSIaaS
Sensors Security Social
Monitoring
Management
Audit
Bac
kup
& D
isas
ter
Rec
over
y
Per
form
ance
Tun
ing
& C
apac
ity P
lann
ing
RO
IT
CO
30%
Legacy Systems
Public Cloud
Private Internal Cloud
External Private Cloud
Unified Access
Optional Federation & Disaster Recovery Connect
24 x
7 H
elp
Des
k
TechM Hosting Services
TechM Solution Services
TechM Platform Services
TechM Cloud Services
SAP Cloud & Hosting Services
Other Hosting Partners
Optimization
Mobility
Analytics
14Copyright © 2013 Tech Mahindra. All rights reserved.
Industry Solutions & Templates
Verticalised Rapid Deployment Solutions
GIST RDS on HANA
Solutions: Airlines, Telecom, Retail & Utilities
CARE
Citizen & Resident Enrichment Template
SAP Qualified
Grantor Management Template
Comprehensive Solution suite for Retail hypermarkets
Available on SAP store
CRISP
Comprehensive set of business processes required for CPG Industry
REACH
Environment Health & Safety Solution, covers USA & EU regulations
Fastrack™
Template Services
Strategy, Design & Validation
Build, Test, Package & Rollout
Localizations, Integration & reporting
Change Management & Refresher Trainings
Go-live Hyper care & Business Support
Template CoE - Version & Life Cycle Management
15Copyright © 2013 Tech Mahindra. All rights reserved.
Relationship with SAP
16Copyright © 2013 Tech Mahindra. All rights reserved.
SAP ALLIANCE Evolution Charter
SAP Alliance Collaboration from
Practice Teams
360
Alignment
GTM
Technology Evangelism/ Solutions
Partner Relationship
• Streamlined partner relationship, partnership agreements and new geo coverage
• Dedicated SPOC from Partner• Access to partner resources• Tech roadmap visibility and
trainings• Reactive Support
• Participation in Partner events• Joint Solution/proposition• Development of
IP/Frameworks on partner platform
• Access to Beta download of products
• Niche Trainings
• Propositions based Proactive GTM
• Joint Pipeline Tracking• Early Lock in Opportunities• Preferential support for locked
in opportunities• Revenue Targets
• Multifaceted relationship with strong governance
• Joint Venture/GRRP
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Strategic Collaboration across niche areas (HANA, Cloud, Mobility)
Solution Value-prop for (SCP) global 300 customers
COIL partnership
Joint GTM in key verticals and Products
Exploring new collaborative revenue models
Proactive Vertical and Regional GTM
Agreed Business plan during pipeline building and lead generation
Joint Marketing Investments
360 degree alignment with partner for platinum customers
Sell with and Sell through to be strengthened using Sales workshops
Aligning with partner sales, presales and solution teams across regions
Proactive competency build for new products and technologies
Early partner lock in processes
Global alliance initiatives in collaboration with partners
Leverage co - innovation labs
High impact ideas and solution joint development
Evangelizing success stories across customer and partner forums
SAP ALLIANCE Strategy
Go-to-Market StrategyRevenue & Sales
Enablement Thought Leadership &
BrandingInnovation
Partnership Governance Structure ( Corporate Executive Reviews and QBR’s)
18Copyright © 2013 Tech Mahindra. All rights reserved.
Our Alliances
With SAP:
VAR partner in US, ANZ, India & MEA Services partner in US, UK & India Signed Cloud Addendum and Successfactors
partnership for UK Regional level partnership with SAP South
Africa and Turkey(in progress)
Other Alliances:
IBM & CISCO: Hardware partnership for HANA
M10: NDA signed to support business growth of the LifeSciences Customers.
19Copyright © 2013 Tech Mahindra. All rights reserved.
Awards & Recognitions
Awards:
Cloud engagement at SilAfrica won the Frost and Sullivan CIO Impact Award 2014
Won the SAP ACE Award 2013 @ Volkswagen India
Enabled TRW to win the Advanced Customer Centre of Expertise (ACCOE) Certificate 2013.
Won the SAP ASEAN Partner Award for having the highest HANA certified consultants in ASEAN region in 2013
Won the SAP ACE Award for successful implementation for SPMCIL in 2013
Winner of SAP Ecosystem Channel Partner of the Year Award for ASEAN region year 2012
Recognitions:
First partner to have the Grants Management RDS GIST qualified by SAP
Complex IT’s ERP Manufacturing RDS qualified by SAP for Brazil
20Copyright © 2013 Tech Mahindra. All rights reserved.
Our Differentiators
HANA Mobility Cloud Offerings
Automotive Utilities Oil & Gas Manufacturing
Shared services Cloud based Factory models
360 Deg relationship with SAP
Leadership in New Dimension technologies
Regional and Domain focused offerings
Outcome Based/Business Value led offerings & solutions
Innovative Delivery Models
Alliance
21Copyright © 2013 Tech Mahindra. All rights reserved.
What Tech Mahindra offers
Delivery Excellence• Mature process frameworks, tools,
assets• Research tools• Knowledge management
Operational Excellence• Continuous quality/ value innovation• High-end statistical models driving
performance• Project mentoring and risk-based audits
People Excellence• Global Teams• Continuous learning & development• Leadership grooming
22Copyright © 2013 Tech Mahindra. All rights reserved.
Tech Mahindra: Your Strategic Partner
Continued focus on- Adding Value, Cost Optimization, Reduced Time to Market in each of the engagement
Passion to go the extra mile to deliver right – fix and next generation solutions and services
Adopting customer centric approach that guarantees utmost value to our customers
Strategic Partnerships
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Key Customers illustrative list
PARTNERSHIP STATUS AMS
SERVICE OFFERINGS
Consulting Deployment Dev. & Int.
RELATIONSHIP SINCE
SAP TEAM SIZE
StrategicNestle 2003 450
StrategicPhilips 2002 189
PreferredK M D 2005 150
StrategicNissan 2003 122
StrategicGSK 2003 160
PreferredB A S F * 2006 140
StrategicB E I G 2007 70
PreferredSanDisk 2006 100
StrategicAMAT 2001 101
Long Term relationship with global customers and 100+ active SAP engagements
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Connected WorldConnected SolutionsConnected Enterprise
We help create an Agile, Buoyant, Connected Digital Enterprise
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Customer Speak
“Really appreciate each one your's dedication, hard & smart work towards this remarkable success… Looking forward to work with you all in the near future…” - Flextronics Go Live, 2012
“We express profound delight in the implementation experience we witnessed in partnership with MSAT delivery team…” - Silafrica Ltd, 2012
“Signoff for completion of SAP new GL Migration Project…” - Honda Aircraft Company, 2012
“I would like though to take the opportunity to say thank you to the whole team , both internal and external, for a switch which has started beyond my most optimistic expectations …” - BEIG, 2011
26Copyright © 2013 Tech Mahindra. All rights reserved.
Appendix: Case Studies
Business Transformation – BEIG
One IT – Philips
Nissan Motor Corps
Premium Federal Government Agency: Australia
MWRD Upgrade
27Copyright © 2013 Tech Mahindra. All rights reserved.
Value Delivered: Transforming IT Landscape to Support Growth
CUSTOMER OVERVIEW: Birds Eye Iglo Foods
One of the largest frozen food producers headquartered in UK with presence across European countries
Business scenario
With their global manufacturing High penalty transition services agreement dictating “go-live” in a challenging time Frame of 14 months
Scope included implementation and roll of SAP suite across 8 countries
Our solution
2 phase approach in implementation & roll out across 8 sites followed by integration of Findus, Italy systems post acquisition.
349 XI interfaces, 188 ABAP FRICE objects, 66 Non SAP interfaces
Extensive testing (unit, integration, critical scenario, UAT)
Crash implementation with peak team size of 200 consultants
Rapid ramp up of resource in niche skills to accomplish in 14 months
Value delivered
Customized end-to-end IT solution for diverse portfolio of business
Optimized IT cost against high cost baseline
Supply chain visibility and improved time to market for highly perishable products
“Their performance continues to be excellent and their customer service exemplary, so it is certainly business as usual.” Tania Howarth, BEIG’s Chief Information and HR officer
28Copyright © 2013 Tech Mahindra. All rights reserved.
Value Delivered: Successful Journey towards One IT
CUSTOMER OVERVIEW: Phillips
Global leadership positions in key markets of Healthcare, Lighting and Consumer Lifestyle,
Business scenario
Significant contribution in Philips “One IT” and “Race Horse 5” initiative
Support all global SAP applications through Philips Captive Center at Bangalore
Complete out-sourcing projects (FB):
– Test Factory– One PI
Our solution
We leveraged our expertise in SAP to realize a single instance integrated platform and optimize critical business processes
We implemented SAP-based solutions in the core processes of Finance, HR, Operations, CRM/TPM, Global Trade Solutions, SCM, BI and Governance Risk & Compliance simultaneously across geographies and across multilingual sites - Hebrew, Japanese, Spanish and Chinese SAP based integrated platform IT landscape converted to provide single source of data Multilingual support
Technology framework: SAP ERP 6.0 (SAP for High Tech – Industry Solution) SAP BIW 7.0 SAP Portals SAP CRM (Ramp-up 2007) SAP SRM (Ramp-up 2007) SAP GATP (Ramp-up 2007), SAP SEM for Consolidation
Delivery framework: Execution Model: Onsite-Offshore Pricing Model: T&M
Value delivered
Major cost benefits with greater offshore leverage
Choice of keeping in-house Vs. Full Outsourcing depending on business criticality
Leverage partners to minimize learning curve thus, addressing critical aspect of Time-to-Market
Metrics based Governance and Control Framework
Process centricity, thus driving Cost, Quality, and Effort excellence
29Copyright © 2013 Tech Mahindra. All rights reserved.
Value Delivered: Standardized Business Processes
CUSTOMER OVERVIEW: Nissan Motor Corps Nissan Motors Corp, one of the world's largest automaker founded in 1933, with global headquarters in Tokyo. Nissan today employs about 169,644 people around the world.
Business scenario
Nissan subsidiaries in many countries have different accounting strategies which makes the financial consolidation complex and time consuming
Adhere to the accounting principles and rules set by A7B (Nissan Corporate Finance)
There are Disparate Systems which need to be consolidated
Absence of a common platform for Financial Consolidation and Reporting. This is an impediment to growth plans
Our solution
Expected reduction in Sales / AR processing time by around 50%
Secure common IT platform for business operations – SAP
Simplified accounting process aligned with Global Blueprint
Reduced Interfaces leading to reduction in TCO E2E FI/CO implementation – Process blueprint and
Implementation Multi geography production support across US,
Japan and Europe.
Value delivered
Application understanding to country specific needs
Solution design to support large scale multi fold growth plan
EBP Catalogue Knowledge Successful establishment of a
COE for knowledge retention Lower system implementation
costs due to Singular System Blueprint
30Copyright © 2013 Tech Mahindra. All rights reserved.
Value Delivered: Grants Management Solution Implementation
CUSTOMER OVERVIEW: Premium Federal Government Agency - Australia Controls immigration arrangements, border entry, citizenship, ethnic and multicultural affairs Responsible for implementing Settlement and Multicultural Grantor Programs as per guidelines Ensures equitable economic and social participation of citizens and refugees
Business scenario
Needed flexible, scalable & stable GMS Apps for managing the Grantor Program-to-Payment cycle
Web enabled interface that allows applicants to complete applications online and submit reports
Single Unified system that supports Grantee and Grantor processes
Achieve seamless integration with SAP ECC Financial system thereby avoiding manual reconciliation
Monitor Program success against set KPIs based on a consistent and flexible Reporting Framework
Our solution
Accelerated implementation using MSAT’s IP- Grants Integrated Solution Template (GIST)
Built on SAP CRM integrated with SAP ECC AP/AR and SAP BI
Complete Grant Program-to-Payment process compliant with AU statutory and legal requirements
Flexible GMS framework aligned with the Australian National Audit Office (ANAO).
First of its kind in Federal Government
Value delivered
Enhance public confidence in funding decisions in terms of ease and transparency.
End-to-End tracking of Grants with reporting and Audit trails
Workflow enabled approvals with Mobility option available for future
Easy Web Based User Interface for Grantee Communities
31Copyright © 2013 Tech Mahindra. All rights reserved.
Value Delivered: Upgrade Services for Growth
CUSTOMER OVERVIEW: The Metropolitan Water Reclamation District (MWRD) • MWRD of Greater Chicago collects and treats wastewater for more than five million people and the industrial equivalent
of another 4.5 million people in the city of Chicago and 125 suburban municipalities• The first upgrade project executed by Mahindra Satyam for a US governmental organization.
Business scenario
Scope Management
Treasury migration
Managed requirements
without Client’s Business
Process Experts
Resource Mapping with Skill
Mix in Line with clients
Expectations
Our solution
Project to upgrade from the existing SAP version 4.7 to ECC 6.0
The modules implemented at MWRD : FI-CO, Treasury, Funds Management, Human Resources (HR) and Materials Management (MM).
Documentation for installation activities with screen shots
Modular Approach: Segregated the Objects to be upgraded with Priorities and achieved the overall scope piece by piece
Proven Upgrade practices followed for entire landscape (Development, Quality, Pre-Prod and Production)
Value delivered
Business process improvements
Improved ease of use
Lower maintenance costs Lower cost of ownership
Disclaimer
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Copyright © 2013 Tech Mahindra. All rights reserved.
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