1 Copyright © 2013 Tech Mahindra. All rights reserved.

1Copyright © 2013 Tech Mahindra. All rights reserved.

2Copyright © 2013 Tech Mahindra. All rights reserved.

2014

Tech Mahindra SAP Practice

3Copyright © 2013 Tech Mahindra. All rights reserved.

Strategic Customers3700+ Associates

165 Active Engagements

550 + Projects delivered Globally

Presence in 35 Countries

18 Verticals

20+ Solution COEs

15+ Years of Experience

Thought Leadership Tech Mahindra is a major player in SAP services market

overview 2013 by Forrester Positioned as Niche player in Gartner CRM MQ 2013 High Performers in SAP Services in HfS Blueprint

survey 2013

Practice Overview

4Copyright © 2013 Tech Mahindra. All rights reserved.

Key Verticals

BANKING & FINANCE

LIFESCIENCES & PHARMA

Practice Highlights

Three of the top 5 healthcare companies Six of the top 10 global pharmaceuticals Seven of the top 10 auto companies Seven of the top 10 electronics and electrical equipment manufacturers Four of the top 5 networking and other communications equipment manufacturers

Industry Footprint

MANUFACTURING AEROSPACE AUTOMOTIVE

RETAIL, CPG

OIL & GAS

TELECOM

Copyright © 2013 Tech Mahindra. All rights reserved. 5

Snapshot of SAP Service Offerings

6Copyright © 2013 Tech Mahindra. All rights reserved.

Service Offerings Spectrum

SAP COE

Consulting

Implementation& Rollout

Template Solutions/

RDS

Upgrade Services

HANA Solutions

AMS & Hosting

Services

Development/ system integration

Platforms

On Premise

On Mobile

On Demand

Delivery Channels

IaaS PaaS SaaS Managed Services

Consulting Implementation Roll out

Discovery Blueprint Deploy

7

TechM SAP HANA Practice

Practice Highlights

With 204 SAP HANA Certified Associates, we hold the record for maximum number of certifications for a partner in APJ

Fully Loaded Solution Studio: Complete setup of HANA Suite with ECC, BW 7.3, BO BI 4.x, SLT server and BODS

Industry specific solutions for Airlines, Retail, Telecom, Utilities, Banking, Manufacturing etc. based on our iDecisions™ framework

8Copyright © 2013 Tech Mahindra. All rights reserved.

Our Service Offerings

Team size of 300+ SAP consultants

Value Discovery

Solution Assessment

Proof of Concept

End to End Implementation & Migration

Rapid Deployment Solutions

HANA Support

Hardware Partners

Our Customers

9Copyright © 2013 Tech Mahindra. All rights reserved.

Vertical Packaged Solutions - iDecisions™

Tech Mahindra iDecisions™ framework delivers a pre-built, industry-focused, highly-customizable packaged analytic application suite with KPIs, reporting templates and dashboards; leveraging a central industry-standard data model

10Copyright © 2013 Tech Mahindra. All rights reserved.

Consulting Mobility Strategy & Approach Business Process - Critical, Desired Mobility - Devices, Middleware Security - Internal, External

Development & System Integration Mobility solution for iPhone/iPad, Android,

Blackberry, Windows Mobile Enterprise Systems - ERP, CRM, BI) Telco infrastructure integration

Platforms MEAP & MDM With Enterprise Systems (eg: SAP, Oracle

Apps, CRMs) M2M Solutions

Managed Services Application Management - Policies,

updates Fault Management - L1,L2,L3 Infra Management

TechM SAP Mobility Practice

11Copyright © 2013 Tech Mahindra. All rights reserved.

Investments Dedicated subsidiary to drive Enterprise Mobility

Partnerships with global leaders

IP

Enterprise Mobility Platform framework

App Development Accelerators

Platforms – M-Commerce, M-Retailing, M-Couponing

Verticalized ready solutions

Device and App Test Lab

Ideation Factory & Exp Zone

TechM SAP Mobility Practice

Solutions Enterprise mobile solutions on SUP for different

industry verticals, mStoreLive for Retail,mLearn ,mEHNS, mContract for manufacturing, mDesktop for Telco

9 Certified SAP Mobile Applications on SAP Store

Mahindra Comviva's Messaging and financial solutions

Mobile advertising, location aware, streaming solutions from CanvasM

12Copyright © 2013 Tech Mahindra. All rights reserved.

TechM SAP Cloud Offering

Business Process & Technical component assessment

Workload analysis & validation

Consolidation & capacity planning / sizing

Cloud roadmap & Risk mitigation plan

Cloud deployment architecture & design

Workload migration and testing

Cloud skill enablement & change management

Dedicated Access Circuit (MPLS..)

Managed VPN access networks

Managed Enterprise Firewall

Managed Load Balancing Services

Managed OS, DB and SAP Basis

Managed Virtualization and Availability

On-Demand Scalability

Advanced Monitoring & Alerts

Advanced Security & Audit

Advanced Back-up & Recovery

SAP Cloud Enablement Services SAP Managed Cloud Services

13Copyright © 2013 Tech Mahindra. All rights reserved.

TechM SAP Cloud Offering

SaaSPaaSIaaS

Sensors Security Social

Monitoring

Management

Audit

Bac

kup

& D

isas

ter

Rec

over

y

Per

form

ance

Tun

ing

& C

apac

ity P

lann

ing

RO

IT

CO

30%

Legacy Systems

Public Cloud

Private Internal Cloud

External Private Cloud

Unified Access

Optional Federation & Disaster Recovery Connect

24 x

7 H

elp

Des

k

TechM Hosting Services

TechM Solution Services

TechM Platform Services

TechM Cloud Services

SAP Cloud & Hosting Services

Other Hosting Partners

Optimization

Mobility

Analytics

14Copyright © 2013 Tech Mahindra. All rights reserved.

Industry Solutions & Templates

Verticalised Rapid Deployment Solutions

GIST RDS on HANA

Solutions: Airlines, Telecom, Retail & Utilities

CARE

Citizen & Resident Enrichment Template

SAP Qualified

Grantor Management Template

Comprehensive Solution suite for Retail hypermarkets

Available on SAP store

CRISP

Comprehensive set of business processes required for CPG Industry

REACH

Environment Health & Safety Solution, covers USA & EU regulations

Fastrack™

Template Services

Strategy, Design & Validation

Build, Test, Package & Rollout

Localizations, Integration & reporting

Change Management & Refresher Trainings

Go-live Hyper care & Business Support

Template CoE - Version & Life Cycle Management

15Copyright © 2013 Tech Mahindra. All rights reserved.

Relationship with SAP

16Copyright © 2013 Tech Mahindra. All rights reserved.

SAP ALLIANCE Evolution Charter

SAP Alliance Collaboration from

Practice Teams

360

Alignment

GTM

Technology Evangelism/ Solutions

Partner Relationship

• Streamlined partner relationship, partnership agreements and new geo coverage

• Dedicated SPOC from Partner• Access to partner resources• Tech roadmap visibility and

trainings• Reactive Support

• Participation in Partner events• Joint Solution/proposition• Development of

IP/Frameworks on partner platform

• Access to Beta download of products

• Niche Trainings

• Propositions based Proactive GTM

• Joint Pipeline Tracking• Early Lock in Opportunities• Preferential support for locked

in opportunities• Revenue Targets

• Multifaceted relationship with strong governance

• Joint Venture/GRRP

17Copyright © 2013 Tech Mahindra. All rights reserved.

Strategic Collaboration across niche areas (HANA, Cloud, Mobility)

Solution Value-prop for (SCP) global 300 customers

COIL partnership

Joint GTM in key verticals and Products

Exploring new collaborative revenue models

Proactive Vertical and Regional GTM

Agreed Business plan during pipeline building and lead generation

Joint Marketing Investments

360 degree alignment with partner for platinum customers

Sell with and Sell through to be strengthened using Sales workshops

Aligning with partner sales, presales and solution teams across regions

Proactive competency build for new products and technologies

Early partner lock in processes

Global alliance initiatives in collaboration with partners

Leverage co - innovation labs

High impact ideas and solution joint development

Evangelizing success stories across customer and partner forums

SAP ALLIANCE Strategy

Go-to-Market StrategyRevenue & Sales

Enablement Thought Leadership &

BrandingInnovation

Partnership Governance Structure ( Corporate Executive Reviews and QBR’s)

18Copyright © 2013 Tech Mahindra. All rights reserved.

Our Alliances

With SAP:

VAR partner in US, ANZ, India & MEA Services partner in US, UK & India Signed Cloud Addendum and Successfactors

partnership for UK Regional level partnership with SAP South

Africa and Turkey(in progress)

Other Alliances:

IBM & CISCO: Hardware partnership for HANA

M10: NDA signed to support business growth of the LifeSciences Customers.

19Copyright © 2013 Tech Mahindra. All rights reserved.

Awards & Recognitions

Awards:

Cloud engagement at SilAfrica won the Frost and Sullivan CIO Impact Award 2014

Won the SAP ACE Award 2013 @ Volkswagen India

Enabled TRW to win the Advanced Customer Centre of Expertise (ACCOE) Certificate 2013.

Won the SAP ASEAN Partner Award for having the highest HANA certified consultants in ASEAN region in 2013

Won the SAP ACE Award for successful implementation for SPMCIL in 2013

Winner of SAP Ecosystem Channel Partner of the Year Award for ASEAN region year 2012

Recognitions:

First partner to have the Grants Management RDS GIST qualified by SAP

Complex IT’s ERP Manufacturing RDS qualified by SAP for Brazil

20Copyright © 2013 Tech Mahindra. All rights reserved.

Our Differentiators

HANA Mobility Cloud Offerings

Automotive Utilities Oil & Gas Manufacturing

Shared services Cloud based Factory models

360 Deg relationship with SAP

Leadership in New Dimension technologies

Regional and Domain focused offerings

Outcome Based/Business Value led offerings & solutions

Innovative Delivery Models

Alliance

21Copyright © 2013 Tech Mahindra. All rights reserved.

What Tech Mahindra offers

Delivery Excellence• Mature process frameworks, tools,

assets• Research tools• Knowledge management

Operational Excellence• Continuous quality/ value innovation• High-end statistical models driving

performance• Project mentoring and risk-based audits

People Excellence• Global Teams• Continuous learning & development• Leadership grooming

22Copyright © 2013 Tech Mahindra. All rights reserved.

Tech Mahindra: Your Strategic Partner

Continued focus on- Adding Value, Cost Optimization, Reduced Time to Market in each of the engagement

Passion to go the extra mile to deliver right – fix and next generation solutions and services

Adopting customer centric approach that guarantees utmost value to our customers

Strategic Partnerships

23Copyright © 2013 Tech Mahindra. All rights reserved.

Key Customers illustrative list

PARTNERSHIP STATUS AMS

SERVICE OFFERINGS

Consulting Deployment Dev. & Int.

RELATIONSHIP SINCE

SAP TEAM SIZE

StrategicNestle 2003 450

StrategicPhilips 2002 189

PreferredK M D 2005 150

StrategicNissan 2003 122

StrategicGSK 2003 160

PreferredB A S F * 2006 140

StrategicB E I G 2007 70

PreferredSanDisk 2006 100

StrategicAMAT 2001 101

Long Term relationship with global customers and 100+ active SAP engagements

24Copyright © 2013 Tech Mahindra. All rights reserved.

Connected WorldConnected SolutionsConnected Enterprise

We help create an Agile, Buoyant, Connected Digital Enterprise

25Copyright © 2013 Tech Mahindra. All rights reserved.

Customer Speak

“Really appreciate each one your's dedication, hard & smart work towards this remarkable success… Looking forward to work with you all in the near future…” - Flextronics Go Live, 2012

“We express profound delight in the implementation experience we witnessed in partnership with MSAT delivery team…” - Silafrica Ltd, 2012

“Signoff for completion of SAP new GL Migration Project…” - Honda Aircraft Company, 2012

“I would like though to take the opportunity to say thank you to the whole team , both internal and external, for a switch which has started beyond my most optimistic expectations …” - BEIG, 2011

26Copyright © 2013 Tech Mahindra. All rights reserved.

Appendix: Case Studies

Business Transformation – BEIG

One IT – Philips

Nissan Motor Corps

Premium Federal Government Agency: Australia

MWRD Upgrade

27Copyright © 2013 Tech Mahindra. All rights reserved.

Value Delivered: Transforming IT Landscape to Support Growth

CUSTOMER OVERVIEW: Birds Eye Iglo Foods

One of the largest frozen food producers headquartered in UK with presence across European countries

Business scenario

With their global manufacturing High penalty transition services agreement dictating “go-live” in a challenging time Frame of 14 months

Scope included implementation and roll of SAP suite across 8 countries

Our solution

2 phase approach in implementation & roll out across 8 sites followed by integration of Findus, Italy systems post acquisition.

349 XI interfaces, 188 ABAP FRICE objects, 66 Non SAP interfaces

Extensive testing (unit, integration, critical scenario, UAT)

Crash implementation with peak team size of 200 consultants

Rapid ramp up of resource in niche skills to accomplish in 14 months

Value delivered

Customized end-to-end IT solution for diverse portfolio of business

Optimized IT cost against high cost baseline

Supply chain visibility and improved time to market for highly perishable products

“Their performance continues to be excellent and their customer service exemplary, so it is certainly business as usual.” Tania Howarth, BEIG’s Chief Information and HR officer

28Copyright © 2013 Tech Mahindra. All rights reserved.

Value Delivered: Successful Journey towards One IT

CUSTOMER OVERVIEW: Phillips

Global leadership positions in key markets of Healthcare, Lighting and Consumer Lifestyle,

Business scenario

Significant contribution in Philips “One IT” and “Race Horse 5” initiative

Support all global SAP applications through Philips Captive Center at Bangalore

Complete out-sourcing projects (FB):

– Test Factory– One PI

Our solution

We leveraged our expertise in SAP to realize a single instance integrated platform and optimize critical business processes

We implemented SAP-based solutions in the core processes of Finance, HR, Operations, CRM/TPM, Global Trade Solutions, SCM, BI and Governance Risk & Compliance simultaneously across geographies and across multilingual sites - Hebrew, Japanese, Spanish and Chinese SAP based integrated platform IT landscape converted to provide single source of data Multilingual support

Technology framework: SAP ERP 6.0 (SAP for High Tech – Industry Solution) SAP BIW 7.0 SAP Portals SAP CRM (Ramp-up 2007) SAP SRM (Ramp-up 2007) SAP GATP (Ramp-up 2007), SAP SEM for Consolidation

Delivery framework: Execution Model: Onsite-Offshore Pricing Model: T&M

Value delivered

Major cost benefits with greater offshore leverage

Choice of keeping in-house Vs. Full Outsourcing depending on business criticality

Leverage partners to minimize learning curve thus, addressing critical aspect of Time-to-Market

Metrics based Governance and Control Framework

Process centricity, thus driving Cost, Quality, and Effort excellence

29Copyright © 2013 Tech Mahindra. All rights reserved.

Value Delivered: Standardized Business Processes

CUSTOMER OVERVIEW: Nissan Motor Corps Nissan Motors Corp, one of the world's largest automaker founded in 1933, with global headquarters in Tokyo. Nissan today employs about 169,644 people around the world.

Business scenario

Nissan subsidiaries in many countries have different accounting strategies which makes the financial consolidation complex and time consuming

Adhere to the accounting principles and rules set by A7B (Nissan Corporate Finance)

There are Disparate Systems which need to be consolidated

Absence of a common platform for Financial Consolidation and Reporting. This is an impediment to growth plans

Our solution

Expected reduction in Sales / AR processing time by around 50%

Secure common IT platform for business operations – SAP

Simplified accounting process aligned with Global Blueprint

Reduced Interfaces leading to reduction in TCO E2E FI/CO implementation – Process blueprint and

Implementation Multi geography production support across US,

Japan and Europe.

Value delivered

Application understanding to country specific needs

Solution design to support large scale multi fold growth plan

EBP Catalogue Knowledge Successful establishment of a

COE for knowledge retention Lower system implementation

costs due to Singular System Blueprint

30Copyright © 2013 Tech Mahindra. All rights reserved.

Value Delivered: Grants Management Solution Implementation

CUSTOMER OVERVIEW: Premium Federal Government Agency - Australia Controls immigration arrangements, border entry, citizenship, ethnic and multicultural affairs Responsible for implementing Settlement and Multicultural Grantor Programs as per guidelines Ensures equitable economic and social participation of citizens and refugees

Business scenario

Needed flexible, scalable & stable GMS Apps for managing the Grantor Program-to-Payment cycle

Web enabled interface that allows applicants to complete applications online and submit reports

Single Unified system that supports Grantee and Grantor processes

Achieve seamless integration with SAP ECC Financial system thereby avoiding manual reconciliation

Monitor Program success against set KPIs based on a consistent and flexible Reporting Framework

Our solution

Accelerated implementation using MSAT’s IP- Grants Integrated Solution Template (GIST)

Built on SAP CRM integrated with SAP ECC AP/AR and SAP BI

Complete Grant Program-to-Payment process compliant with AU statutory and legal requirements

Flexible GMS framework aligned with the Australian National Audit Office (ANAO).

First of its kind in Federal Government

Value delivered

Enhance public confidence in funding decisions in terms of ease and transparency.

End-to-End tracking of Grants with reporting and Audit trails

Workflow enabled approvals with Mobility option available for future

Easy Web Based User Interface for Grantee Communities

31Copyright © 2013 Tech Mahindra. All rights reserved.

Value Delivered: Upgrade Services for Growth

CUSTOMER OVERVIEW: The Metropolitan Water Reclamation District (MWRD) • MWRD of Greater Chicago collects and treats wastewater for more than five million people and the industrial equivalent

of another 4.5 million people in the city of Chicago and 125 suburban municipalities• The first upgrade project executed by Mahindra Satyam for a US governmental organization.

Business scenario

Scope Management

Treasury migration

Managed requirements

without Client’s Business

Process Experts

Resource Mapping with Skill

Mix in Line with clients

Expectations

Our solution

Project to upgrade from the existing SAP version 4.7 to ECC 6.0

The modules implemented at MWRD : FI-CO, Treasury, Funds Management, Human Resources (HR) and Materials Management (MM).

Documentation for installation activities with screen shots

Modular Approach: Segregated the Objects to be upgraded with Priorities and achieved the overall scope piece by piece

Proven Upgrade practices followed for entire landscape (Development, Quality, Pre-Prod and Production)

Value delivered

Business process improvements

Improved ease of use

Lower maintenance costs Lower cost of ownership

Disclaimer

Tech Mahindra, herein referred to as TechM provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete description of the markets conditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim no responsibility for their accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers are requested to use the information contained herein at their own risk. These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of TechM or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited. Unless specifically noted, TechM is not responsible for the content of these presentations and/or the opinions of the presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell the presentation. Products and names mentioned in materials or presentations are the property of their respective owners and the mention of them does not constitute an endorsement by TechM. Information contained in a presentation hosted or promoted by TechM is provided “as is” without warranty of any kind, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. TechM assumes no liability or responsibility for the contents of a presentation or the opinions expressed by the presenters. All expressions of opinion are subject to change without notice.

Copyright © 2013 Tech Mahindra. All rights reserved.

Thank YouVisit us at www.techmahindra.com