The Value of Quality Management Systems in Nonprofit Organizations Sheila von Mayer.
Post on 26-Dec-2015
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Topic
Quality management practices that have value in nonprofit organizations.
Why they bring value to the organizations.
What value they bring to the organizations that implement them.
The Unknown
How quality management practices can be used in nonprofit organizations.
The value of implementing quality management practices in nonprofits.
Quality management practices that are the most significant in nonprofits.
How the Study is Different
Focuses on nonprofit organizations.
Readers are able to gain new understanding of quality management value in nonprofits.
Defines the most significant quality management practices in nonprofit organizations.
Findings Impacting the Field
Lack of change leads to failure.
Implementing quality management practices can eliminate existing and unknown weaknesses.
Lack of implementation reflects lack of understanding.
Research Questions
How do nonprofit organizations implement quality management systems?
Which quality management practices are more prevalent in nonprofit organizations?
Case Study
Allows for in-depth information and can uses multiple data collection methods.
Focuses on one phenomenon.
Is descriptive, rich and has deep investigations of the phenomenon.
Design
Focus on quality management practices within nonprofit organizations in the southeast region of Tennessee.
A multisite case study.
Will follow an outline of similar studies.
Sample & Population
Will sample until point of saturation or redundancy is reached.
Executive Directors will be interviewed.
Recruiting will be completed using the snowball technique.
Data Collection
Qualitative Case Study Methodology
Use of existing databases to identify potential participants
Relationships will be developed through participation
Participants will give fully informed consent
Semistructured Interviews will be conducted
Interviews will be voice recorded
Field notes will be taken
Organization
Begins during data collection
Quotes are highlighted and recorded
New sources identified from existing sources
Journal and notes will be numbered
Articles will be clearly identifiable
Hard copies and digital copies will be kept
All materials will be recorded and coded
Use of a Case Study Database
Unit of Data
Quality Management Systems
General Quality Management Practices
Advantages of Quality Management Practices
Disadvantages of Quality Management Practices
Quality Management Practices Used in Nonprofits
Significant Quality Management Practices Used in Nonprofits
Informed Consent
Subjects will be fully informed
Subjects must give their consent before they enroll
No children or members of a vulnerable population will be interviewed
Right to Withdraw
Each research subject has the right to withdraw at any time
Subjects who withdraw will not be further interviewed
Avoiding Conflict of Interest
Subject has no connection to Researcher
No financial gains are present
Bias will be avoided by focusing on facts presented by the data collected
Research will be monitored and check for accuracy and objectivity
References:
Block, S. (2004). Why nonprofits fail, San Francisco, CA: John Wiley & Sons, Inc.
Dunu, E., & Ayokanmbi, M. (2008). Impact of ISO9000 certification on the financial performance of organizations, the. Journal of Global Business, 2(2), p. 135.
Feng, M., Terziovski, M., & Samson, D. (2008). Relationship of ISO 9001:2000 quality system certification with operational and business performance. Journal of Manufacturing Technology Management, 19(1), p. 22.
Lincoln, Y. & Guba, E. (1985). Naturalistic Inquiry, Beverly Hills, CA: Sage Publications, Inc.
Maxwell, J. (2005). Qualitative Research Design, An Interactive Approach, Thousand Oaks, CA: Sage Publications, Inc.
Merriam, S. (2009). Qualitative Research A Guide to Design and Implementation, San Francisco, CA: John Wiley & Sons, Inc.
Rojas, R. (2000). Review of model for measuring organizational effectiveness among for-profit and nonprofit organizations, a. Nonprofit Management & Leadership, 11(1), p. 97.
Suda, Y. (2011). For-profit and nonprofit dynamics and providers’ failures. Public Management Review, 13(1), p. 21. doi: 10.1080/1479037.2010.501619
Vanichchincha, A., & Ingle, B. (2011). The impact of total quality management on supply chain management and firms supply performance. International Journal of Production Research, 49(11), p. 3405-3424. doi: 10.1080/00207543.2010.492805
Worth, M. (2009). Nonprofit Management Principles and Practice, Thousand Oaks, CA: Sage Publications, Inc.
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