The Value of Quality Management Systems in Nonprofit Organizations Sheila von Mayer.

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The Value of Quality Management

Systems in

Nonprofit Organizations

Sheila von Mayer

Topic

Quality management practices that have value in nonprofit organizations.

Why they bring value to the organizations.

What value they bring to the organizations that implement them.

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Research Problem & Questions

The Unknown

How quality management practices can be used in nonprofit organizations.

The value of implementing quality management practices in nonprofits.

Quality management practices that are the most significant in nonprofits.

How the Study is Different

Focuses on nonprofit organizations.

Readers are able to gain new understanding of quality management value in nonprofits.

Defines the most significant quality management practices in nonprofit organizations.

Findings Impacting the Field

Lack of change leads to failure.

Implementing quality management practices can eliminate existing and unknown weaknesses.

Lack of implementation reflects lack of understanding.

Research Questions

How do nonprofit organizations implement quality management systems?

Which quality management practices are more prevalent in nonprofit organizations?

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Research Study Design

Case Study

Allows for in-depth information and can uses multiple data collection methods.

Focuses on one phenomenon.

Is descriptive, rich and has deep investigations of the phenomenon.

Design

Focus on quality management practices within nonprofit organizations in the southeast region of Tennessee.

A multisite case study.

Will follow an outline of similar studies.

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Data Collection

Sample & Population

Will sample until point of saturation or redundancy is reached.

Executive Directors will be interviewed.

Recruiting will be completed using the snowball technique.

Data Collection

Qualitative Case Study Methodology

Use of existing databases to identify potential participants

Relationships will be developed through participation

Participants will give fully informed consent

Semistructured Interviews will be conducted

Interviews will be voice recorded

Field notes will be taken

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Data Analysis

Organization

Begins during data collection

Quotes are highlighted and recorded

New sources identified from existing sources

Journal and notes will be numbered

Articles will be clearly identifiable

Hard copies and digital copies will be kept

All materials will be recorded and coded

Use of a Case Study Database

Unit of Data

Quality Management Systems

General Quality Management Practices

Advantages of Quality Management Practices

Disadvantages of Quality Management Practices

Quality Management Practices Used in Nonprofits

Significant Quality Management Practices Used in Nonprofits

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Ethical Issues

Informed Consent

Subjects will be fully informed

Subjects must give their consent before they enroll

No children or members of a vulnerable population will be interviewed

Right to Withdraw

Each research subject has the right to withdraw at any time

Subjects who withdraw will not be further interviewed

Avoiding Conflict of Interest

Subject has no connection to Researcher

No financial gains are present

Bias will be avoided by focusing on facts presented by the data collected

Research will be monitored and check for accuracy and objectivity

References:

Block, S. (2004). Why nonprofits fail, San Francisco, CA: John Wiley & Sons, Inc.

Dunu, E., & Ayokanmbi, M. (2008). Impact of ISO9000 certification on the financial performance of organizations, the. Journal of Global Business, 2(2), p. 135.

Feng, M., Terziovski, M., & Samson, D. (2008). Relationship of ISO 9001:2000 quality system certification with operational and business performance. Journal of Manufacturing Technology Management, 19(1), p. 22.

Lincoln, Y. & Guba, E. (1985). Naturalistic Inquiry, Beverly Hills, CA: Sage Publications, Inc.

Maxwell, J. (2005). Qualitative Research Design, An Interactive Approach, Thousand Oaks, CA: Sage Publications, Inc.

Merriam, S. (2009). Qualitative Research A Guide to Design and Implementation, San Francisco, CA: John Wiley & Sons, Inc.

Rojas, R. (2000). Review of model for measuring organizational effectiveness among for-profit and nonprofit organizations, a. Nonprofit Management & Leadership, 11(1), p. 97.

Suda, Y. (2011). For-profit and nonprofit dynamics and providers’ failures. Public Management Review, 13(1), p. 21. doi: 10.1080/1479037.2010.501619

Vanichchincha, A., & Ingle, B. (2011). The impact of total quality management on supply chain management and firms supply performance. International Journal of Production Research, 49(11), p. 3405-3424. doi: 10.1080/00207543.2010.492805

Worth, M. (2009). Nonprofit Management Principles and Practice, Thousand Oaks, CA: Sage Publications, Inc.