© 2005 The Ohio State University Academic Medical Libraries at the Crossroads: Managing Knowledge to Enhance Our Mission Eric H. Schnell, M.L.S., Susan.
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© 2005 The Ohio State University
Academic Medical Libraries at the Crossroads: Managing Knowledge to
Enhance Our Mission
Eric H. Schnell, M.L.S., Susan M. Kroll, M.L.S., and Timothy J. Cain, Ph.D.
The Ohio State University Medical Center
http://medicine.osu.edu/knowledge/
© 2005 The Ohio State University
Research ● Teaching ● Patient care
© 2005 The Ohio State University
Creating knowledge
• Develop and assimilate new knowledge-based products that enhance excellence in biomedical research, health sciences education and patient care
• Package informational resources as discrete, re-usable, and sharable resources that enhance work collaborations
© 2005 The Ohio State University
Using knowledge
• Preserve original biomedical data of historical value • Disseminate knowledge in biomedical research,
education and clinical practice consistent with our mission
© 2005 The Ohio State University
Sharing knowledge
• Enable cost-effective, timely and convenient access to biomedical knowledge
• Provide a challenging and supportive environment to foster professional growth of staff and trainees
• Strengthen digital linkages across the Health Sciences campus and the University to foster collaboration in knowledge development, sharing and dissemination
© 2005 The Ohio State University
© 2005 The Ohio State University
2MD: multimedia design
• Web and interactive media development and deployment• Educational consultation• Computer assisted and online instruction • 15 FTE • Grant, fee-based, annual rate funding• Various reporting lines in COM&PH
© 2005 The Ohio State University
BMG: biomedical graphics
• Digital imaging and design • Production services• 5 employees• Annual rate and fee-based• School of Allied Medical Professions
© 2005 The Ohio State University
IS / SES / PDA / Mobile solutions
• Classroom technologies • Desktop support • Mobile computing• Student support services• 6 employees• Annual rate, cash, fee-based• Split reporting line COM&PH / Hospital IS
© 2005 The Ohio State University
New initiatives
Assistant – Service – Knowledge (ASK) Desk
Computer-deliver testing
Do-IT-yourself stations
How Do I? / Just ASK!
Intellectual property and copyright
Bioinformatics integration
© 2005 The Ohio State University
Assistant•Service•Knowledge Desk
• One-stop shop for academic information and technology needs
• Pager distribution, mobile computing support, and graphic design services
• Library circulation, reference, print reserves
© 2005 The Ohio State University
ASK Desk focus groups
• Provide guidance and support for handling and securing the use of digital images
• Coach faculty on how to use new technology with a hands-on approach
• Develop techniques to assist students in identifying quality Internet information
• Assist in developing effective database search strategies• Conduct ongoing evaluations of users needs to ensure
services meet current and future information needs
© 2005 The Ohio State University
ASK Desk focus groups
• Train support staff about available support services and resources
• Conduct ongoing outreach activities to encourage the exchange of information between the ASK desk staff and customers it serves
• Create discipline specific, web-based resources for students to help guide their online needs for information
• Increase the promotion and communication of services • Provide information to new incoming students to
adequately inform them of the services and resources that are available to them
© 2005 The Ohio State University
Computer-delivered testing
© 2005 The Ohio State University
Do-IT-Yourself stations
© 2005 The Ohio State University
How Do I ? and Just ASK!
© 2005 The Ohio State University
Intellectual property and copyright
© 2005 The Ohio State University
Biomedical informatics integration
© 2005 The Ohio State University
Staff training
© 2005 The Ohio State University
Lessons learned
• Listen to your customers • Reach out• Rally around a cause, common goal or challenge • Focus on your similarities • Inspire your staff through leadership• “Build it and they will come”• “Just do it”
© 2005 The Ohio State University
© 2005 The Ohio State University
Academic Medical Libraries at the Crossroads: Managing Knowledge to
Enhance Our Mission
Eric H. Schnell, M.L.S., Susan M. Kroll, M.L.S., and Timothy J. Cain, Ph.D.
The Ohio State University Medical Center
http://medicine.osu.edu/knowledge/
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