© 2005 The Ohio State University Academic Medical Libraries at the Crossroads: Managing Knowledge to Enhance Our Mission Eric H. Schnell, M.L.S., Susan.

© 2005 The Ohio State University

Academic Medical Libraries at the Crossroads: Managing Knowledge to

Enhance Our Mission

Eric H. Schnell, M.L.S., Susan M. Kroll, M.L.S., and Timothy J. Cain, Ph.D.

The Ohio State University Medical Center

http://medicine.osu.edu/knowledge/


Research ● Teaching ● Patient care


Creating knowledge

• Develop and assimilate new knowledge-based products that enhance excellence in biomedical research, health sciences education and patient care

• Package informational resources as discrete, re-usable, and sharable resources that enhance work collaborations


Using knowledge

• Preserve original biomedical data of historical value • Disseminate knowledge in biomedical research,

education and clinical practice consistent with our mission


Sharing knowledge

• Enable cost-effective, timely and convenient access to biomedical knowledge

• Provide a challenging and supportive environment to foster professional growth of staff and trainees

• Strengthen digital linkages across the Health Sciences campus and the University to foster collaboration in knowledge development, sharing and dissemination



2MD: multimedia design

• Web and interactive media development and deployment• Educational consultation• Computer assisted and online instruction • 15 FTE • Grant, fee-based, annual rate funding• Various reporting lines in COM&PH


BMG: biomedical graphics

• Digital imaging and design • Production services• 5 employees• Annual rate and fee-based• School of Allied Medical Professions


IS / SES / PDA / Mobile solutions

• Classroom technologies • Desktop support • Mobile computing• Student support services• 6 employees• Annual rate, cash, fee-based• Split reporting line COM&PH / Hospital IS


New initiatives

Assistant – Service – Knowledge (ASK) Desk

Computer-deliver testing

Do-IT-yourself stations

How Do I? / Just ASK!

Intellectual property and copyright

Bioinformatics integration


Assistant•Service•Knowledge Desk

• One-stop shop for academic information and technology needs

• Pager distribution, mobile computing support, and graphic design services

• Library circulation, reference, print reserves


ASK Desk focus groups

• Provide guidance and support for handling and securing the use of digital images

• Coach faculty on how to use new technology with a hands-on approach

• Develop techniques to assist students in identifying quality Internet information

• Assist in developing effective database search strategies• Conduct ongoing evaluations of users needs to ensure

services meet current and future information needs


ASK Desk focus groups

• Train support staff about available support services and resources

• Conduct ongoing outreach activities to encourage the exchange of information between the ASK desk staff and customers it serves

• Create discipline specific, web-based resources for students to help guide their online needs for information

• Increase the promotion and communication of services • Provide information to new incoming students to

adequately inform them of the services and resources that are available to them


Computer-delivered testing


Do-IT-Yourself stations


How Do I ? and Just ASK!


Intellectual property and copyright


Biomedical informatics integration


Staff training


Lessons learned

• Listen to your customers • Reach out• Rally around a cause, common goal or challenge • Focus on your similarities • Inspire your staff through leadership• “Build it and they will come”• “Just do it”



Academic Medical Libraries at the Crossroads: Managing Knowledge to

Enhance Our Mission

Eric H. Schnell, M.L.S., Susan M. Kroll, M.L.S., and Timothy J. Cain, Ph.D.

The Ohio State University Medical Center

http://medicine.osu.edu/knowledge/

© 2005 The Ohio State University Academic Medical Libraries at the Crossroads: Managing Knowledge to Enhance Our Mission Eric H. Schnell, M.L.S., Susan.

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