Documents Multi-Level Workforce Planning in Call Centers

Arik Senderovich Based on MSc thesis supervised by Prof. Avishai Mandelbaum Industrial Engineering & Management Technion August 2012 * Outline Introduction to Workforce…

Documents MAN 4320 Strategic Staffing Spring, 2011 Ch 1 - Final

Strategic Staffing Chapter 1 â Strategic Staffing Strategic Staffing Chapter 1 â Strategic Staffing Jean Phillips & Stanley Gully Copyright © 2009 Pearson Education,…