Documents 20/10/11 Lecture 5. a set of actual or potential customers for a given set of products or services.....

Slide 1 20/10/11 Lecture 5 Slide 2 a set of actual or potential customers for a given set of products or services who have a common set of needs or wants, and who reference…

Business Change Management Cooking Class

1. Luc's slides taken from www.reply-mc.comChange Management Cooking Class © 2002 - 2007 Reply Management Consulting bvba 2 • 95% of the population worries about…