Documents Stephen K. Kwan, San José State University, CA, USA Contact: [email protected] Presented at the....

Slide 1 Stephen K. Kwan, San José State University, CA, USA http://www.sjsu.edu/ssme Contact: [email protected] Presented at the Case Studies in Service Innovation Conference…

Documents Dr. Stephen K. Kwan Professor, Service Science Management Information Systems College of Business...

Slide 1 Dr. Stephen K. Kwan Professor, Service Science Management Information Systems College of Business Administration San José State University, CA, USA http://www.sjsu.edu/ssme…