Documents DataMOCCA Data MOdels for Call Center Analysis Project Collaborators: Technion: Paul Feigin, Avi...

Slide 1 DataMOCCA Data MOdels for Call Center Analysis Project Collaborators: Technion: Paul Feigin, Avi Mandelbaum Valery Trofimov, Students & RA’s, Technion Statistics…

Documents DataMOCCA Data MOdels for Call Center Analysis Project Partners: Technion: Paul Feigin, Avi...

DataMOCCA Data MOdels for Call Center Analysis Project Partners: Technion: Paul Feigin, Avi Mandelbaum, Sergey Zeltyn (IBM Research) SEElab: Valery Trofimov, Ella Nadjharov,…