Technology Self-Service Your Customers Will Love

1. SELF-SERVICE YOUR CUSTOMERS WILL LOVE2 | Self-Service Your Customers Will Love 2. TABLE OF CONTENTS Understanding Self-Service………….…….…....……3 Effectively…

Technology Jacada Visual IVR

1. © 2014 Jacada, Inc. All rights reserved. The Pain 2. © 2014 Jacada, Inc. All rights reserved. ~25% 60% 75% Attempt Self-Service Self Service Successfully Abandons! Reverts…