Customer Service: Communicating Unit 1. Getting Your Message Across [Skip Unit 1's navigation links] 1. Getting Your Message Across 1.1 The Tone of Your Delivery 1.1.1…

1. Software Testing 2. “Quality” is Hard to Pin Down Concise, clear definition is elusiveNot easily quantifiableMany things to many people“ You'll know it when…

BPO :Introduction CDGK Call Centre Training Program B P O Center Business Process Outsourcing means to do Outsourcing Work Call centers are those where Telephone calls are…

1. The Real Cost of NOT Managing Your ECM Applications 2. Key Survey Findings from AIIM 3. Content systems are just as critical to business operations as transactional systems…

1. Software Testing 2. “Quality” is Hard to Pin Down Concise, clear definition is elusiveNot easily quantifiableMany things to many people“ You'll know it when…

1. Software Testing 2. “Quality” is Hard to Pin Down Concise, clear definition is elusiveNot easily quantifiableMany things to many people“ You'll know it when…

1. Software Testing 2. “Quality” is Hard to Pin Down Concise, clear definition is elusiveNot easily quantifiableMany things to many people“ You'll know it when…

1. Software Testing 2. “Quality” is Hard to Pin Down Concise, clear definition is elusiveNot easily quantifiableMany things to many people“ You'll know it when…

1. Design a UX resume thatwill get you hiredKim Bieler • UserFocus 2014 2. Yawn.OMGWTF! 3. Hard truth #1UX resumes are just as badas everyone else’s 4. Who is reading…

1. DIGITALSTORYTELLING FOR ENHANCEDFACULTY DEVELOPMENT Brett Christie, Sonoma State University Lou Zweier, CSU Center for Distributed Learning 2. Introductions Me Director…