1. Presentation prepared by Ian Bentley Inspired by the ideas contained in Malcolm Gladwell’s Best Seller “The Tipping Point” 2. “…there is something in all of…
1. Measuring the Performance of Social Customer Service Thursday 24, 10am EST/3pm GMT @conversocial #SocialCS Andrey Grigoryev Social Strategy Director linkedin.com/in/andreygrigoryev…
1.Who knew I would get here from there: How I became the ChemConnector Antony Williams ACS San Francisco August 2014 2. Who am I today? • I am VP Strategic Development,…