The Nature of Services Learning Objectives Classify a service into one of four categories using the service process matrix. Describe a service using the…
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Slide 1The Nature of Services Slide 2 Learning Objectives n n Classify a service into one of four categories using the service process matrix. n n Describe a service using…
Slide 1ISM 270 Service Engineering and Management Lecture 2 Slide 2 Notes Video of class available from website Video of class available from website Username: Username:…
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