Documents SM7 Ch05 Distribution

Services Marketing Chapter 5: Distributing Services Through Physical AndElectronic Channels Slide © 2010 by Lovelock & Wirtz Services Marketing 7/e Chapter 5 ± Page…

Business Service management

1. SERVICE MANAGEMENT 2. TOPICSFLOW CHARTING CUSTOMER SERVICE PROCESSESREDESIGN SERVICES PROCESSESSERVICE DELIVERY SYSTEM 3. FLOWCHARTINGCUSTOMER SERVICE PROCESSES…

Documents Slide © 2010 by Lovelock & Wirtz Services Marketing 7/e Chapter 5 – Page 1 Chapter 5:...

Slide 1Slide © 2010 by Lovelock & Wirtz Services Marketing 7/e Chapter 5 – Page 1 Chapter 5: Distributing Services Through Physical And Electronic Channels Services…