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Documents Marketing of Services. Nov 27 th, 2009. This section covers: Specific characteristics of Services...

Slide 1Marketing of Services. Nov 27 th, 2009 Slide 2 This section covers: Specific characteristics of Services The Five Gap Model of Service Quality The Servuction System…

Documents ISO20000 2011 Gap Assessment and Conformity Action Plan

iso20000templates.com Ref. Yes Action Owner 1 a) establishing and communicating the scope, policy and objectives for service management; 1 2 b) ensuring that the service…