ITSM Road Map Christian Kelbrick – ITSM Program April 2003 Road Map to ITSM • The IT Service Challenge and ITIL = Business Value Creation • ITSM • HP ITSM Service…
1. White PaperIT Service Management - What does ‘good’ look like?This white paper is relevant for senior executives, managers and decision makers in any size or type…
1. The 5S Approach To Database Performance TuningPresented by Chuck Ezell [email protected] 478-714-1615 2. The Landscape Bank of America online banking down for 6…
1. Energy efficiency technology Waste water treatment plant (WWTP) Success story 2. Success story Initial situation The Catalan Water Agency, the water authority responsible…