Documents Integrating Six Sigma and ITIL

1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…

Documents Integrating Six Sigma and ITIL

1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…

Documents Integrating Six Sigma and ITIL

1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…