1. Welcome!W l!Integrating FI i Frameworks, S d d andk Standards dProcesses© ITSM Academy 20111 2. About ITSM Academy Accredited Education Since 2003 - Tens of Thousands…

1. MonitoringSocial Improvements in How We MonitorThursday, October 13, 11 2. Theo Schlossnagle @postwait Author Speaker Entrepreneur:OmniTIMessage SystemsCirconusFontdeckThursday,…

1. FITT (Fostering Interregional Exchange in ICT Technology Transfer) 2. TIPA Knowledge Transfer – in brief Case illustrates an example of Knowledge Transfer of a methodology…

1. ITIL and why its important to youPresenter: Eileen FitzgeraldCompany: GSX 2. What is this presentation about ? •What is ITIL ? •What is delivering IT as a service…

1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…

1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…

1. Standardization of IT Processes Irshadh Rasheed, Ernst & Young 6-Sep-2013 2. Can you imagine a world without standards 3. A few in our daily life A lot more.. in every…

1. WHAT IT IS? GlobalCONTINUITY® explained from apractical point of view 2. •AUDISEC is a consultant company with huge experience in more than 300 companies and public…

Slide 1© 2007 Jupitermedia Corporation The Role of Security in IT Service Management October 31, 2007 2:00pm EDT, 11:00am PDT George Spafford, Principal Consultant Pepperweed…

1.Meeting the Exploding Demand for New IT Services Changing the way IT delivers and supports business services Introduction IT Service Management and the New IT Best Practices…