1. Questions not Stories Agile 2013, Aug 7 2013 Adrian Howard (@adrianh) quietstars.com 2. Hello! 3. Please ask questions 4. Disclaimer 1: Eh? 5. Disclaimer 2: I could be…
1. L E K . C O ML.E.K. Consulting / Executive Insights EXECUTIVE INSIGHTS VOLUME XV, ISSUE 20 INSIGHTS @ WORKTM Hotels today are missing a trick. Somewhere along the way,…
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Chapter 4 The Service Concept • Shostack’s Atomistic Model • Parasuraman et al.’s Model • Bateson’s Model SHOSTACK’S ATOMISTIC MODEL • Definition: - Shostack’s…