1. Friends and Family Test (FFT) – a journey Theresa Hegarty, Head of Patient Experience, Royal United Hospital, Bath, NHS Trust 2. Contents Personal aspects Process…
Ben Pathe | Patient Opinion @BenP1972 [email protected] Conversations on and off Patient Opinion FRANCIS, KEOGH, BERWICK⦠Francis Report, 2013 âThe NHS…
Slide 1 Dementia self-assessment Salisbury Hospital March 2012 Slide 2 Introduction Spring 2011 – developed a work programme based on 8 standards of care. Question: How…