Slide 1Chapter 11 Customer Relationship Management McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 2 11-2 Customer Loyalty…
Slide 1McGraw-Hill/Irwin Retailing Management, 7/e © 2008 by The McGraw-Hill Companies, All rights reserved. Chapter 11 Customer Relationship Management Slide 2 11-2 Retail…
Slide 1Relationship Management 10.1 Information Systems Retailing Strategy Retail Market Strategy Financial StrategySite Location Retail Locations Organizational Structure…
Slide 1 PPT 11-1 5 th Edition Slide 2 PPT 11-2 McGraw-Hill/Irwin Levy/Weitz: Retailing Management, 5/e Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.…