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Business everything you wanted to know about using social channels in customer service (but did not know who....

1. everything you wanted to knowabout customer service using socialbut had no one to ask… until now 2. 90% percentof transactions forcustomer servicehappen offline 3. 86%…

Business Customer service using social - CRM Evolution 2012

1. customer service using social: trends, analysis, guidelinesmitch lieberman- KANAesteban kolsky - thinkJar 2. 90% percentof transactions forcustomer servicehappen offline…