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Learning Objectives Define the term operations management Identify the three major functional areas of organizations and describe how they interrelate Compare and contrast…

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Slide 1 1 Chapter 1 INTRODUCTION TO OPERATIONS MANAGEMENT Slide 2 2 Operations Management = OM u Management of ANY activities/process that create goods and provide services…

Slide 1 1 Lecture 1 BSB 370 Managing Quality and Operations Slide 2 2 Operations Management The management of systems or processes that create goods and/or provide services…