Services Matt Angell - Credit Corp - Managing a collection workforce for successful hardship interactions

1. Matt Angell Chief Operating Officer DEBT COLLECTION OR 24 June 2014 HARDSHIP MANAGEMENT? Collections & Hardship Programs in Utilities, Banks & Telecommunications…

Documents MIM 524 Class 4. Agenda Quality -Metrics & Incentives -Balanced Scorecard -Kropf Article -Manfield.....

Slide 1 MIM 524 Class 4 Slide 2 Agenda Quality -Metrics & Incentives -Balanced Scorecard -Kropf Article -Manfield Case The Law: -UCC & CISG -China & IP -Questions…