Documents Service Quality

Service Quality – A multi-disciplinary perspective IEEE CASE Workshop Aug 22 2009 © Copyright IBM Corporation 2009. All rights reserved. Version 1.0 3.3.1 So what is Service…

Documents Minder Chen, Ph.D. Associate Professor of MIS CSU Channel Islands [email protected] Service...

Slide 1 Minder Chen, Ph.D. Associate Professor of MIS CSU Channel Islands [email protected] Service Innovation & Customer Relationship Management Slide 2 Services…