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Slide 1Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION, GLOBAL EDITION GLOBAL E-BUSINESS AND COLLABORATION Chapter 2 VIDEO CASES Case 1: How FedEx…
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1. Using BPM to Implement Services 2. About Qvantel• “BSS platform-in-the-cloud” vendor Focus on: Lead to Order, Order to Cash to Care business processes• BPM/SOA…
1. 1In 2013, we executed a full integration of ourCLX software platform for a large digital mediacompany.What follows is a detailed look into the processand outcomes.Case…