TOTAL QUALITY MANAGEMENT: TQM Origins, Evolution & key elements What is Quality? Quality is “fitness for use” (Joseph Juran) Quality is “conformance to requirements”…

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1. TOTAL QUALITY MANAGEMENT: TQM Origins, Evolution & key elements 2. What is Quality? Quality is “fitness for use” (Joseph Juran) Quality is “conformance to requirements”…

1. Syndicate 1 2. "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success…

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