Additional Sales Research and Professionalization Resources The World Class Sales Excellence Benchmark Research http://chally.com/benchmark/index.html Achieve Sales Excellence:…
Introduction to VTSAT and SATELLITE COMMUNICATION WHAT IS VSAT @ C and KU Band Frequencies Stands for “Very Small Aperture Terminal” and refers to receive/transmit…
1. How may we help? [email protected] Spring 2012 Using Big Data to Improve Customer Loyalty Bob E. Hayes, PhD 2. Overview 1. Big Data 2. Analytics 3. Data Integration 4. Customer…
Abbreviations and Acronyms Every month, the ATRA Technical Hotline receives a number of calls regarding the various abbreviations used in bulletins, manuals and training…
1. Managing Performance 2. Performance Measures and BenchmarkingThey are indispensable to any well-run call center to eliminate criticism of call centers on common themes…
1. SIX SIGMA BY 2. What is six sigma? • Sigma is a measure of “goodness: the capability of a process to produce perfect work. • A “defect” is any mistake that results…