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Business Providing a Unique Customer Experience via a Multi-Channel Contact Center

1. Providing a Unique Customer Experience via a Multi-Channel Contact Center 2. Agenda Introductions Recommendations for Effective Customer Support Elizabeth Herrell, VP…

Business 2012 Global Services Compendium - GS100

1. www.globalservicesmedia.comAnnual Issue 2012Annual Global Outsourcing Industry Analysis2012GlobalServices Compendium GS100 Survey þGS100 List þGS100 Categories þ ITO…

Business Global Contact Centre Benchmarking Report 2015 CCW Berlin

accelerate your ambition 2015 Global Contact Centre Benchmarking Report 24 February 2015 CCW Session Copyright © 2015 Dimension Data The Global Contact Centre Benchmarking…

Technology 2015 Global Contact Centre Benchmarking Report key findings

accelerate your ambition 2015 Global Contact Centre Benchmarking Report Key Findings About the 2015 Report 6 chapters, 450 data points, 100 charts 901 organisations from…