Business Improving customer service through social media research

1. USING SOCIAL MEDIA TO IMPROVE CUSTOMER EXPERIENCE Case Study with Carphone Warehouse 2. Introductions Rob Jardine Carphone Warehouse Mark Rogers Market Sentinel 3. How…

Documents Mark Rogers (Market Sentinel) & Robert Jardine (Carphone Warehouse) - Using Social Media to Improve....

1. 1 USING SOCIAL MEDIA TO IMPROVE CUSTOMER EXPERIENCE Case Study with Carphone Warehouse 2. 2 Introductions Rob Jardine Carphone Warehouse Mark Rogers Market Sentinel 3.…