Documents Reshaping Utility/ Consumer Relationships

Reshaping Utility/ Consumer Relationships MEC October 5, 2010 Pinehurst, NC Penni McLean-Conner * Agenda Customer expectations are evolving, and framed by media experience…

Documents Reshaping Utility/ Consumer Relationships MEC October 5, 2010 Pinehurst, NC Penni McLean-Conner.

Reshaping Utility/ Consumer Relationships MEC October 5, 2010 Pinehurst, NC Penni McLean-Conner * Agenda Customer expectations are evolving, and framed by media experience…