1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…
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1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…
1. Integrating Six Sigma and ITIL® forContinual Service Improvement Jack Probst and Gary Case, Pink Elephant White Paper July 2009 2. Contents1 Executive Summary 3 2 Service…
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