Improving Customer Experience with IVR June 2014 Sponsored By: - i - © DMG Consulting LLC Table of Contents Introduction ...........................................................................................................…

1. 2. Voice Biometric Identity Authentication SolutionBenefits:As unique as a finger print 3. Inexpensive to implement 4. Simple…

1. VOICE/TELECOM: • Interactive Voice Response (IVR) • Automatic Call Distribution (ACD) • Web Conferencing/Telecommuting IVR allows customers to interact with a company’s…

Slide 1 Slide 2 Spoken Language Processing Lab Who we are: Julia Hirschberg, Stefan Benus, Fadi Biadsy, Frank Enos, Agus Gravano, Jackson Liscombe, Sameer Maskey, Andrew…

Slide 1 Slide 2 Provide customer helpProvide SupportOffer Advise Manage customer accounts; e.g. pay bills Call Centre Functions Slide 3 This is a computer that is part of…

Slide 1 Computer Telephony Integration https://store.theartofservice.com/the-computer-telephony-integration-toolkit.html Slide 2 Call Control eXtensible Markup Language Implementations…

Slide 1 RERC on Telecommunications Access Overview: Accessibility of Voice Systems and Services Slide 2 RERC on Telecommunications Access Purposes of the conference are:…

Call Centres Call Centres A presentation for AS Applied ICT By David Royall Call Centre Functions This is a computer that is part of the network that is used to provide telephone…

* Introducing GAMA Operations We develop, manufacture and market products for: Voice Processing Interactive Voice Response (IVR ( Unified Messaging Our team has proven expertise…

Polly Behavior Analysis of Low-literate Users of a Viral Speech-based Telephone Service Haohan Wang, Agha Ali Raza, Yibin Lin, Roni Rosenfeld Language Technologies Institute…