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Business Webstock Bob Rapp

1. THECONTRADICTIONSOFSOCIAL MEDIA Bob Rapp, Head of Communities at Vodafone 2. THE PAST One-to-Many Communications THE PRESENT Cross-casting 3. THE PAST One-to-Many Communications…

Business Get Personal Across Touchpoints

1. Customer Interaction Modelof the Future How to Get Personal Across Multi-Channel Touchpoints Michael R. Hoffman Customer Experience Expert & Partner 2. Presentation…