Technology Keis04 Services 2008

1. Ian Miles MIoIR University of Manchester [email_address] Service Economy =KnowledgeEconomy,Information Society?? 2. This seminar will… Examine “services” and “the…

Documents Chap008c

PowerPoint Presentation Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Part 4 ALIGNING SERVICE DESIGN AND STANDARDS 8-2 CUSTOMER…