Documents DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is...

Slide 1DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is Mine Presented by: Cynthia Hamlet Slide 2 Quality in a service or…

Documents Libraries Australia Document Delivery Deborah Fuller Philip Hahn.

Slide 1 Libraries Australia Document Delivery Deborah Fuller Philip Hahn Slide 2 Crunching the numbers 295,840 requests 6,778 items supplied to NZ libraries 2,202 items supplied…