Documents Day 3. TAKE CHARGE OF THE CALL RATHER THAN BEING DRIVEN BY THE CALLER HOW TO TAKE A CALL.

Slide 1 Day 3 Slide 2 TAKE CHARGE OF THE CALL RATHER THAN BEING DRIVEN BY THE CALLER HOW TO TAKE A CALL Slide 3 WHEN MOST PEOPLE CALL AN ORGANIZATION : WHO DO THEY NORMALLY…