Slide 1 FRONT LINE TO MANAGEMENT : FRONT LINE TO MANAGEMENT : W HAT DO I DO NOW ? Slide 2 I CE B REAKER Slide 3 YEAR OF THE PENNY Take a penny. Look at the year to the right.…

Lisa Van Thiel, Mary Lu Love, and Jennifer Kearns-Fox Institute for Community Inclusion University of Massachusetts Boston Expand conversation between adults and children…

Slide 1 Cage Match: Or How to Deal with Difficult Student Staff Members Brought to you by Andrew Rogers & Ian Miller 1 Do you ever feel like doing this to a difficult…

1.Action Items • Document how your organization stores, processes or transmits credit card information • Determine your merchant level • Determine your validation requirements…

FRONT LINE TO MANAGEMENT: WHAT DO I DO NOW ? ICE BREAKER YEAR OF THE PENNY Take a penny. Look at the year to the right. Think about something memorable that happened to you…