April 2009, Issue 1, Volume 11 Working Together at One Service Desk Working Together Succesfully on Facilities and IT/ HR Workflows in TOPdesk / The Hype is Over: the Rise…

1. IMPROVING  THE  BUSINESS  VALUE  OF  YOUR   SERVICE  MANAGEMENT  PROGRAM  David  Mainville  CEO,  Cofounder  –  Navvia  December  13,  2012   2. Time…

1.   2.   3. Agenda What is an Accountable Care Organization? What kinds of organizational structures are being used? What are the requirements? What payment arrangements…

1. Six Sigma forSales and Marketing; “ Where to Start andHow to Best Succeed” Jeff Watts Vice President Corporate Marketing - Instantis 2. Introduction Marketing is a…

Information Technology Project Management – Third Edition By Jack T. Marchewka Northern Illinois University Copyright 2009 John Wiley & Sons, Inc. all rights reserved.…

1. Oracle AIM MethodologyAn Overview 2. Agenda• What is Oracle AIM• Oracle AIM – Structure• Oracle AIM – Phases• Oracle AIM – Processes• Oracle AIM – Preview…

1. Build Innovation into Your Strategy“Genius is 1% inspiration and 99% perspiration.” – Thomas EdisonAbstractInnovation can include both paradigm-busting breakthroughs…

What is Six Sigma ? • • • • • • Six Sigma's aim is to eliminate waste and inefficiency, thereby increasing customer satisfaction by delivering what the customer…

1. Software Project ManagementIntroduction, Fundamentals, Classic Mistakes 1 2. Today • • • •Course basics, administrative items Introductions Fundamentals Classic…

1. Introduction to BPMShttp://www.youtube.com/watch?v=bypH1aGCsp0 sponsored by 2. Agenda What is a BPMS? Who should be involved? Why BPMS? How to get started?…