1. Camp Digital March 2014 ComplexUX Attending to the human parts of information systems David Kreps 2. background ❖ self taught web developer for (nearly) 20 years! ❖…
1. Kvetching Kung Fu Strategies for Dealing withDifficult Guests at the MNjcc Presented by: Christopher Laurin Health Systems Group 2. What’s our core purpose? (as HSG…
1. 5 Most Common Help Desk Mistakes and How to Avoid Them 2. Everybody makes mistakes. Even the most seasoned help desk professional is not above making a simple blunder.…
Slide 1 Customer Service Training Slide 2 What is customer service? Customer service is: Anticipating and meeting needs Managing and meeting expectations Resolving problems…
Slide 1 Slide 2 DEALING WITH DIFFICULT CUSTOMER Employee should listen patiently and try to stay calm. Give the customer plenty of time to state his/her concerns. Trying…
DEALING WITH DIFFICULT CUSTOMER Employee should listen patiently and try to stay calm. Give the customer plenty of time to state his/her concerns. Trying to prove them wrong…
Slide 1 LESSON 5: Words Referring to Lessening Pain, Tension, and Conflict Allay The government released a report to allay fears about the disease outbreak. Joe allayed his…